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How to integrate live chat functions and keep it personal at the same time

Philip Gardner, head of client services for Knight Frank, delivered his presentation today at Customer Contact Expo, discussing how to integrate live chat functions and keep it personal at the same time. Read More

How simple machine learning and intelligent self-service content can reduce costs and increase revenue

Speaking at Customer Contact Expo today, Dan Moross, the director of customer experience at Moo.com, delivered a presentation on how simple machine learning and intelligent self-service content can reduce costs and increase revenue. Read More

Ten underlying principles that the AO.com business is founded on

John Roberts, the founder and CEO of AO.com was the keynote speaker today at Customer Contact Expo, where he discussed the ten underlying principles that the AO.com business is found upon, and how it is dedicated to putting the customer first. Read More

FBI offered hackers cannabis perk in recruitment drive, says ‘ethical hacker’ at Customer Contact Expo 2016

What is the price of convenience when it comes to security? This was the question posed to the day-one audience at Customer Contact Expo 2016 by ‘ethical hacker’ and Hollywood cyber consultant Ralph Echemendia. Read More

Customer Contact Expo 2016 in pictures

This morning the UK's smartest customer service professionals traveled to London’s Olympia for Customer Contact Expo 2016. Here are the pictures. Read More

Customer Contact Expo 2016: How Barclays’ omni-channel overhaul sent NPS scores soaring

Kicking off the opening day of Customer Contact Expo 2016, Barclays' MD Simon Separghan laid out the big numbers you would expect from one of the UK’s biggest bank: servicing five million customers, 2.6m omni-interactions and 48m calls into AVR in a year. Read More

The 10 principles of AO success

John Roberts, CEO of AO.com is one of our keynotes for Customer Contact Expo 2016. Read More

The Live Neuromarketing Experiment [Infographic]

Learn about 8 neuro-principles to create powerful emotional experiences Read More

Will A.I. take over call centres?

Short answer is yes, but not to replace people... Read More

Mapping the perfect recipe for customer experience excellence – food for thought

How can you ensure your customers go away with a feeling of having received a fantastic service experience? Not once, but after each and every contact they have with you? Read More

Is your contact centre safe from the ‘Ethical Hacker’?

Ralph Echemendia the 'Ethical Hacker' is coming to Customer Contact Expo. How safe is your customer data? Read More

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