Customer satisfaction on the decline as All-Party Parliamentary Group on Customer Service is launched
Lara Doyle, Comment Now, 24th July 2014
Customer satisfaction drops to its lowest point since 2011 and the Government unveils plans to tackle the problem.
Delegating is a complex subject, but it all starts with the manager shifting their thinking.
PCI Compliance: Five things you should know about PCI DSS but are too afraid to ask
Robert Crutchington, Comment Now, 16th July 2014
Rules and regulations around PCI compliance remain shrouded in ‘confusion and misinformation, says Rob Crutchington.
Five years from now the intake of employees will consist of people who have only ever known a wireless, hyper-linked world.
Congratulations to all the winners of the Customer Service Training Awards 2014.
How to manage both sides of call coaching training meetings between the Agent and the Team Leader.
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People working on the floor, that is the people wearing the actual headsets, should be listened to a ...