Latest

Lara Doyle

Customer satisfaction on the decline as All-Party Parliamentary Group on Customer Service is launched

Lara Doyle, Comment Now, 24th July 2014

Customer satisfaction drops to its lowest point since 2011 and the Government unveils plans to tackle the problem.

Read More »

  Comment Now
Simon Bailey

BOTH SIDES – Delegating

Simon Bailey, Comment Now, 21st July 2014

Delegating is a complex subject, but it all starts with the manager shifting their thinking.

Read More »

  Comment Now
Robert Crutchington

PCI Compliance: Five things you should know about PCI DSS but are too afraid to ask

Robert Crutchington, Comment Now, 16th July 2014

Rules and regulations around PCI compliance remain shrouded in ‘confusion and misinformation, says Rob Crutchington.

Read More »

  Comment Now
Graham David

Tips for training Generation Y and Z

Graham David, Comment Now, 10th July 2014

Five years from now the intake of employees will consist of people who have only ever known a wireless, hyper-linked world.

Read More »

  Comment Now
Emilie Oliveira

The Customer Service Training Awards 2014

Emilie Oliveira, Comment Now, 9th July 2014

Congratulations to all the winners of the Customer Service Training Awards 2014.

Read More »

  Comment Now
Simon Bailey

BOTH SIDES – Call coaching training

Simon Bailey, Comment Now, 7th July 2014

How to manage both sides of call coaching training meetings between the Agent and the Team Leader.

Read More »

  Comment Now
Lara Doyle

[Survey] Personalities in the contact centre

Lara Doyle, Comment Now, 3rd July 2014

We’re looking to get an idea of the different personalities that make up a typical contact centre.

Read More »

  Comment Now

Jobs

Sign Up & Join Our Community

  • Download the latest research
  • Industry reports and benchmarking
  • Free email briefings every week

Directory Search

Directory

Latest Comments

Advisor Pod Four on Our top 10 most popular blog posts of 2013
People working on the floor, that is the people wearing the actual headsets, should be listened to a ...
Nick Davey
Nick Davey on Patrick Jakubecz, Rising Star, European Call Centre & Customer Service Awards
Great selfie Patrick! What a brilliant night and a great winner! Well done. ...
Alan Graham
Alan Graham on Outsourcing in South Africa: A blurred bottom line – Outsourcing based on lowest rates
Hi, Chi, Thanks for the positive comment. My top tips: 1. Blogging is about sharing your personal ...