What makes an award winning team, project or contact centre operation?
Mike Morrison, 28th July 2016
What is it, according to judges of contact centre industry awards, that makes an award winning team, project or contact centre operation?
Providing digital tech support for the connected consumer
Domenico Crapanzano, 26th July 2016
A connected consumer would rather endure anything than to go a day without broadband. So, how can you provide a high enough level of digital tech support?
Registration for Customer Contact Expo is now open
Mike Morrison, 22nd July 2016
Recruitment advice: How your contact centre can attract millennials
Katy Forsyth, 19th July 2016
Over the past 20 years, there have been many changes and challenges within contact centre recruitment. So, how should you be attracting millennials in 2016?
The future of digital self-service
Susannah Richardson, 14th July 2016
Digital self-service is evolving on a daily basis. Is it now time for the contact centre to embrace self-service as a part of their omni-channel strategy?
Top 5 unexpected tips for better call centre workforce management
Hannah Brewer, 14th July 2016
Workforce management is vital for any contact centre looking to optimise their staff planning. Here are the top 5 unexpected tips from industry experts.
How the ECCCSA judging works
Mike Morrison, 13th July 2016
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