Ensuring customer service excellence for your customers
Amanda Green, 22nd May 2015
Amanda Green writes about recent First Direct research showing that poor customer service is costing UK business £7.7m and improvements you can make.
Social customer care: Trends and best practices for the contact centre
Call Centre, 24th April 2015
In order to assist you in building and implementing a social media customer service strategy, Vocalcom have produced a useful download.
ECCCSA 2015 finalists demonstrate real innovation in social customer service
Luke Porter, 14th April 2015
Luke Porter outlines some of the really impressive innovations that were witnesses form leading social customer service brands in the #ECCCSA15 judging stages
Counting the costs of a contact centre data breach (and how to minimise your risks)
Curtis Nash, 9th April 2015
By taking a proactive approach you can eliminate over 70% (Ponemon Institute) of the potential causes of a data breach in your contact centre
Are you ready for the digital customer?
Nick Stein, 2nd April 2015
This year we will see further impetus in the uptake of digital communication – across devices and platforms.
Are contact centres ready to take advantage of the Budget?
Kieran Proverbs, 27th March 2015
With the Parliamentary Elections gathering pace in the UK, last week’s Chancellor’s 2015 Budget had some good news for the contact centre industry that may have gone unnoticed.
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