Hear from American Express, winners of the Top 50 Best in Medium Contact Centre Category
Emilie Oliveira, 28th November 2014
American Express comes top for the best in medium contact centre category at the Top 50 Companies for Customer Service 2014.
We spoke to Karen Cleaver and Marline Laudan from American Express about how it felt for them and their team to win the Best in Medium Contact Centre category at the Top 50 gala dinner earlier this year.
Contact centre in the cloud – a natural choice
Dave Paulding, 28th November 2014
The benefits of having a contact centre in the cloud. When the concept of cloud was initially introduced in the contact centre setting it was aimed mainly at smaller organisations that were looking for a more cost-effective technology investment.
Staff reward and incentive trends to watch out for in 2015
Bill Alexander, 20th November 2014
With the recent news about the UK unemployment rate falling below 2 million for the first time since the financial crisis, things are looking up.
Customer Contact Expo goes green!
Emilie Oliveira, 19th November 2014
Customer Contact Expo, the UK’s largest event for the contact centre and customer service industry, has achieved ISO 20121 accreditation for its high standard of sustainable event management.
Following the three Rs: recruiting, retaining and rewarding
Jack Dutton, 4th November 2014
Keeping your contact centre staff happy couldn’t be more important, Zendesk’s Kris Beveridge told Customer Contact Expo.
Why is compliance such a minefield in the contact centre industry?
Lara Doyle, 31st October 2014
Dick Bourke, Director of Scorebuddy, spoke to us at Customer Contact Expo about some of the reasons organisations are finding compliance so difficult to navigate.
Does cold calling still have a place in today’s business environment?
Adam Bannister, 29th October 2014
Does old-fashioned cold calling still have a place in a world of social media and instant messaging? Unequivocally, yes – according to Sharon How, National Telesales Manager at Barbour ABI.
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very interesting article, I am also looking for examples of performance improvement relating to agen ...
i am looking a genuine call centre project. Please help me. ...
Managing team is quite a tough task when ever there is mismanagement of the tasks being considered e ...
Fonolo Thanks! ...