Bill Alexander

Staff reward and incentive trends to watch out for in 2015

Bill Alexander, 20th November 2014

With the recent news about the UK unemployment rate falling below 2 million for the first time since the financial crisis, things are looking up.

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Emilie Oliveira

Customer Contact Expo goes green!

Emilie Oliveira, 19th November 2014

Customer Contact Expo, the UK’s largest event for the contact centre and customer service industry, has achieved ISO 20121 accreditation for its high standard of sustainable event management.

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Jack Dutton

Following the three Rs: recruiting, retaining and rewarding

Jack Dutton, 4th November 2014

Keeping your contact centre staff happy couldn’t be more important, Zendesk’s Kris Beveridge told Customer Contact Expo.

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Lara Doyle

Why is compliance such a minefield in the contact centre industry?

Lara Doyle, 31st October 2014

Dick Bourke, Director of Scorebuddy, spoke to us at Customer Contact Expo about some of the reasons organisations are finding compliance so difficult to navigate.

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Adam Bannister

Does cold calling still have a place in today’s business environment?

Adam Bannister, 29th October 2014

Does old-fashioned cold calling still have a place in a world of social media and instant messaging? Unequivocally, yes – according to Sharon How, National Telesales Manager at Barbour ABI.

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Lara Doyle

Top 50 Companies for Customer Service 2014

Lara Doyle, 24th October 2014

The Top 50 Companies for Customer Service were announced last night to an enthusiastic and passionate industry.

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Lara Doyle

The Agent: Zen and the art of keeping customers happy

Lara Doyle, 20th October 2014

Your agent is your customer service guru – and faces the challenge of keeping customers happy while meeting organisational objectives

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