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Call Centre

Focus on three new service experiences to thrive in the age of the digital customer

Call Centre, 20th July 2015

In this download, Forrester offers recommendations for guiding a better customer service experience.

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Jonathan Eungblut

Let us know what topics are affecting your business (poll)

Jonathan Eungblut, 17th July 2015

What are the topics affecting your business? Do you want to get insights about new products and practices? Here at CallCentre.co.uk we want to give you the latest news and insights into the topics you care most about so we would like to know what they are… Tell us and we will focus our efforts into offering you thought leadership…

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Call Centre

PCI DSS Compliance: Whose responsibility is it anyway?

Call Centre, 10th July 2015

The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework that provides guidance on how to process, store and transmit information about payment cards and their owners, with the aim of reducing the incidence of…

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Kieran Proverbs

Nev at Customer Contact Expo 2015

Kieran Proverbs, 3rd July 2015

He’s the big name in customer services from BBC3’s Call Centre but do you want to see him at this years Customer Contact Expo? Get voting now and you never know, he might be a speaker at this year’s event.

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Kieran Proverbs

We’re moving

Kieran Proverbs, 30th June 2015

Guess our new location for the Gala Dinner We are pleased to announce that the Top 50 for Customer Service Gala Dinner will be moving, But where? Guess the new location for your chance to WIN a bottle of bubble at this year’s Gala. All you have to do is vote below for your chance to win.  

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Matt Dyer

Webchat is one thing, delivering it effectively is another

Matt Dyer, 26th June 2015

While a recent Autonomous Customer survey found that phone calls were still the most common way for customers to connect with organisations, it also noted that 37% of customers now regularly use webchat – a higher proportion than social networks such as Facebook and Twitter. Webchat is now one of the fastest-growing digital customer service solutions. Analyst firm Ovum forecasts…

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Kieran Proverbs

AgentBalance win the Customer Contact Expo 2015 (#CCExpo15) stand competition!

Kieran Proverbs, 19th June 2015

We are pleased to announce that AgentBalance have won a stand at Customer Contact Expo 2015!

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oliviajessica88 on Transformation and customer experience in the call centre
As we all know call center is a representative for most of business and organization, because throug ...
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Operating a business can be time consuming, especially when there is a high volume of incoming phone ...
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http://onlivecommunications.com/ on website is a boon for online businesses. Not only it allows you ...
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