Why is compliance such a minefield in the contact centre industry?
Lara Doyle, 31st October 2014
Dick Bourke, Director of Scorebuddy, spoke to us at Customer Contact Expo about some of the reasons organisations are finding compliance so difficult to navigate.
Does cold calling still have a place in today’s business environment?
Adam Bannister, 29th October 2014
Does old-fashioned cold calling still have a place in a world of social media and instant messaging? Unequivocally, yes – according to Sharon How, National Telesales Manager at Barbour ABI.
Top 50 Companies for Customer Service 2014
Lara Doyle, 24th October 2014
The Top 50 Companies for Customer Service were announced last night to an enthusiastic and passionate industry.
The Agent: Zen and the art of keeping customers happy
Lara Doyle, 20th October 2014
Your agent is your customer service guru – and faces the challenge of keeping customers happy while meeting organisational objectives
“Marketing and Customer Service Departments are beginning to reach out to each other”
Lara Doyle, 17th October 2014
We spoke to Luke Brynely-Jones of Our Social Times at Customer Contact Expo about trends and challenges when dealing with social for customer service.
e-Commerce: Put customers ahead of technology to get ahead of the game
Adam Bannister, 17th October 2014
A panel hosted by a leading customer futurologist urged companies to put “the human touch” into e-commerce.
A 5 minute interview with James Leech, Service Lead, Argos Customer Services
Lara Doyle, 13th October 2014
“Mobile technology produces a dilemma for companies in terms of the service provision they have in place for mobiles.”
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