The threat of fraud from within your contact centre and what to do about it
Sophie Keen, 20th August 2014
Do you really know who is working for you? How can you protect your customers’ data without threatening your relationship with your employees?
A competition for our exhibitors at #CCEXPO14, free to enter and great prizes
Lara Doyle, 14th August 2014
Let us know why you think you’re so great and you could win big!
[Competition] Win a bespoke reward campaign to drive engagement, and motivate your call centre team
Red Letter Days For Business, 11th August 2014
Red Letter Days for Business has teamed up with CallCentre.co.uk to offer you an exciting opportunity.
[Infographic] Men are better at 10am, whilst women peak at 11am
Jordan Benson, 7th August 2014
What’s the best time to make contact with your customers? Research from Aquira unveils ideal call times.
Show a passion for customer service and a good attitude to pave a career in the industry, says Karl Brough
Lara Doyle, 5th August 2014
A true lifetime stalwart of the industry, Karl Brough accepted the Lifetime Achievement Award at this years European Call Centre & Customer Service Awards.
Customer satisfaction on the decline as All-Party Parliamentary Group on Customer Service is launched
Lara Doyle, 24th July 2014
Customer satisfaction drops to its lowest point since 2011 and the Government unveils plans to tackle the problem.
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Ventask_Group RLDForBusiness Oooh, lovely - I especially love the punching bag. Could seriously do w ...
callcentrefocus RLDForBusiness New rest areas for our call center employees in our offices. http://t ...
A very interesting post! Another smart way to prevent fraud within call centres is to prevent agents ...
drdialer Yes, there could be multiple reasons why the younger generation is having to repeat itself ...