Nev at Customer Contact Expo 2015
Kieran Proverbs, 3rd July 2015
He’s the big name in customer services from BBC3’s Call Centre but do you want to see him at this years Customer Contact Expo? Get voting now and you never know, he might be a speaker at this year’s event.
Webchat is one thing, delivering it effectively is another
Matt Dyer, 26th June 2015
While a recent Autonomous Customer survey found that phone calls were still the most common way for customers to connect with organisations, it also noted that 37% of customers now regularly use webchat – a higher proportion than social networks such as Facebook and Twitter. Webchat is now one of the fastest-growing digital customer service solutions. Analyst firm Ovum forecasts…
AgentBalance win the Customer Contact Expo 2015 (#CCExpo15) stand competition!
Kieran Proverbs, 19th June 2015
We are pleased to announce that AgentBalance have won a stand at Customer Contact Expo 2015!
The insider threat: protecting customer data from an unknown enemy
Call Centre, 12th June 2015
CEO of Aeriandi, Matthew Bryars discusses how the most effective way to combat the growing threat of insider fraud in contact centres is to remove temptation entirely
Top 10 Tips for Team Leaders
Stephen Jacobs, 12th June 2015
Ten tips from Stephen Jacobs about how to lead a succesful contact centre team
Six Things I Learned at The Forum and LSECCF annual conventions by Michael Gray
Michael Gray, 2nd June 2015
Michael Gray, European Contact Centre & Customer Service Awards 2015 judge and marketing consultant specialising in Customer Engagement took the time to inform us of his findings from attending The Forum and LSECCF annual conventions
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Wayne Butterfield Do not disagree but if it gets the reader thinking about the deployment - then it ...
Hi Steve. Happy for you to use the material and to quote any part of it. Its the start of regular re ...
Decent overview of the basics, missing a few of the biggies i'd say though (although most posts do m ...
HaleyCertified SteveStauning This gem came up when I went to pull up the Lincoln quote meme http://t ...