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Kieran Proverbs

Nev at Customer Contact Expo 2015

Kieran Proverbs, 3rd July 2015

He’s the big name in customer services from BBC3’s Call Centre but do you want to see him at this years Customer Contact Expo? Get voting now and you never know, he might be a speaker at this year’s event.

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Matt Dyer

Webchat is one thing, delivering it effectively is another

Matt Dyer, 26th June 2015

While a recent Autonomous Customer survey found that phone calls were still the most common way for customers to connect with organisations, it also noted that 37% of customers now regularly use webchat – a higher proportion than social networks such as Facebook and Twitter. Webchat is now one of the fastest-growing digital customer service solutions. Analyst firm Ovum forecasts…

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Kieran Proverbs

AgentBalance win the Customer Contact Expo 2015 (#CCExpo15) stand competition!

Kieran Proverbs, 19th June 2015

We are pleased to announce that AgentBalance have won a stand at Customer Contact Expo 2015!

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Call Centre

The insider threat: protecting customer data from an unknown enemy

Call Centre, 12th June 2015

CEO of Aeriandi, Matthew Bryars discusses how the most effective way to combat the growing threat of insider fraud in contact centres is to remove temptation entirely

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Stephen Jacobs

Top 10 Tips for Team Leaders

Stephen Jacobs, 12th June 2015

Ten tips from Stephen Jacobs about how to lead a succesful contact centre team

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Michael Gray

Six Things I Learned at The Forum and LSECCF annual conventions by Michael Gray

Michael Gray, 2nd June 2015

Michael Gray, European Contact Centre & Customer Service Awards 2015 judge and marketing consultant specialising in Customer Engagement took the time to inform us of his findings from attending The Forum and LSECCF annual conventions

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James Revell

The benefits of a smart working environment

James Revell, 29th May 2015

The benefits of a smart working environment

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Latest Comments

Nick Stein on Webchat is one thing, delivering it effectively is another
Wayne Butterfield Do not disagree but if it gets the reader thinking about the deployment - then it ...
Alexander1951 on How to engage contact centre staff and boost their productivity too
Hi Steve. Happy for you to use the material and to quote any part of it. Its the start of regular re ...
Wayne Butterfield on Webchat is one thing, delivering it effectively is another
Decent overview of the basics, missing a few of the biggies i'd say though (although most posts do m ...
VelocitySales on How to engage contact centre staff and boost their productivity too
HaleyCertified SteveStauning This gem came up when I went to pull up the Lincoln quote meme http://t ...

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