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Sophie Keen

The threat of fraud from within your contact centre and what to do about it

Sophie Keen, 20th August 2014

Do you really know who is working for you? How can you protect your customers’ data without threatening your relationship with your employees?

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Lara Doyle

A competition for our exhibitors at #CCEXPO14, free to enter and great prizes

Lara Doyle, 14th August 2014

Let us know why you think you’re so great and you could win big!

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Red Letter Days For Business

[Competition] Win a bespoke reward campaign to drive engagement, and motivate your call centre team

Red Letter Days For Business, 11th August 2014

Red Letter Days for Business has teamed up with CallCentre.co.uk to offer you an exciting opportunity.

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Jordan Benson

[Infographic] Men are better at 10am, whilst women peak at 11am

Jordan Benson, 7th August 2014

What’s the best time to make contact with your customers? Research from Aquira unveils ideal call times.

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Lara Doyle

Show a passion for customer service and a good attitude to pave a career in the industry, says Karl Brough

Lara Doyle, 5th August 2014

A true lifetime stalwart of the industry, Karl Brough accepted the Lifetime Achievement Award at this years European Call Centre & Customer Service Awards.

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Lara Doyle

Customer satisfaction on the decline as All-Party Parliamentary Group on Customer Service is launched

Lara Doyle, 24th July 2014

Customer satisfaction drops to its lowest point since 2011 and the Government unveils plans to tackle the problem.

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Simon Bailey

BOTH SIDES – Delegating

Simon Bailey, 21st July 2014

Delegating is a complex subject, but it all starts with the manager shifting their thinking.

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Latest Comments

callcentrefocus on [Competition] Win a bespoke reward campaign to drive engagement, and motivate your call centre team
Ventask_Group RLDForBusiness Oooh, lovely - I especially love the punching bag. Could seriously do w ...
Ventask_Group on [Competition] Win a bespoke reward campaign to drive engagement, and motivate your call centre team
callcentrefocus RLDForBusiness New rest areas for our call center employees in our offices. http://t ...
cresswelld on The threat of fraud from within your contact centre and what to do about it
A very interesting post! Another smart way to prevent fraud within call centres is to prevent agents ...
Lara Doyle on Repeating information still a major issue for UK customers of the retail industry
drdialer Yes, there could be multiple reasons why the younger generation is having to repeat itself ...