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Sean McGrath

Context in the contact centre

Sean McGrath, 28th August 2015

Context in the contact centre has been something of a Holy Grail for organisations for a few years now

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Matt Dyer

8 factors driving web chat for Ecommerce customer service success

Matt Dyer, 28th August 2015

8 factors driving web chat for Ecommerce customer service success

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Nicola Millard

An easy antidote to customer fatigue

Nicola Millard, 28th August 2015

An easy antidote to customer fatigue

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Mike Donhoue

What the new rules on 0800 numbers tell us about the future of mobile customer service

Mike Donhoue, 26th August 2015

l argue that Ofcom’s ruling that finally made 0800 or 0808 Freephone numbers free to call from mobile phones is long overdue but the move should also be a rallying cry for the contact centre industry.

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Natalie Richardson

5 Steps to Retaining and Motivating Staff

Natalie Richardson, 21st August 2015

“There are a myriad of different motivation techniques that can be deployed and no one size fits all.  In essence however staff motivation is driven by three key elements – listen, empower and appreciate!” – Cary Cooper, Professor of Work Psychology at Manchester University In terms of HR, one of the biggest priorities in a company is not only to…

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Matthew Bryars

Creating a successful outsourcing relationship with third-party compliance service providers

Matthew Bryars, 21st August 2015

Creating a successful outsourcing relationship with third-party compliance service providers

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Mary Clarke

Will more skills training for call centre agents improve customer satisfaction?

Mary Clarke, 14th August 2015

Will more skills training for call centre agents improve customer satisfaction?

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oliviajessica88 on Transformation and customer experience in the call centre
As we all know call center is a representative for most of business and organization, because throug ...
James_onlive on Transformation and customer experience in the call centre
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http://onlivecommunications.com/ on website is a boon for online businesses. Not only it allows you ...
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