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Emilie Oliveira

Video: Dignity Caring Funeral Services’ journey from 2009 to winning the Best Overall for Email category

Emilie Oliveira, 16th December 2014

Dignity Caring Funeral Services’ won the Best Overall for Email category at the Top 50 Companies for Customer Service 2014 gala dinner.
Sue Oakes and Sarah Chilson from Dignity Caring Funeral Services shared with us how it felt for them and their team to win the Best Overall for Email category at the Top 50 gala dinner earlier this year.

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Emilie Oliveira

The Customer Contact Innovation Awards 2015 Finalists Announced

Emilie Oliveira, 16th December 2014

We are delighted to announce the finalists of the 2015 Customer Contact Innovation Awards.

This year’s Customer Contact Innovation Award shortlist demonstrated outstanding innovation in planning, insight and quality, all with the focus on raising standards and meeting increased customer expectations. The winners will be revealed at the Gala dinner on the closing night of the Customer Strategy & Planning 2015 conference taking place on 27th & 28th April in Newcastle.

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Robert Crutchington

5 things you should know about PCI DSS but are too afraid to ask

Robert Crutchington, 10th December 2014

Although the first revision of the Payment Card Industry Data Security Standard (PCI DSS) was back in December 2004 the standard remains surrounded by confusion and misinformation.

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Call Centre

Webinar: Top tips to make email, chat and mobile customer service cost-effective and responsive

Call Centre, 8th December 2014

CallCentre.co.uk hosted a webinar in November 2014 which discussed what the future of text-based customer service will look like. You can view the webinar recording here.

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Emilie Oliveira

BSkyB wins the Top 50 Most Improved for Social Media Category

Emilie Oliveira, 5th December 2014

BSkyB won the Most Improved for Social Media category at the Top 50 Companies for Customer Service 2014 gala dinner.

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Mick Crosthwaite

The secret to call centre success: answering calls

Mick Crosthwaite, 4th December 2014

There are many things that need to be in place to ensure that a contact centre is a success. A happy and motivated staff. Good reporting mechanisms. Reliable technology. However, our research into insurance brokers’ call centres shows that many are still failing on the basics – answering calls.

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Emilie Oliveira

Hear from American Express, winners of the Top 50 Best in Medium Contact Centre Category

Emilie Oliveira, 28th November 2014

American Express comes top for the best in medium contact centre category at the Top 50 Companies for Customer Service 2014.
We spoke to Karen Cleaver and Marline Laudan from American Express about how it felt for them and their team to win the Best in Medium Contact Centre category at the Top 50 gala dinner earlier this year.

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Adam Spires on Deliver your customer service with a local accent
Chat response is a growing industry for sure, however I believe the need to call center will also co ...
AffinityWater on Top 50 Companies for Customer Service 2014
intelecom Thanks guys! This was great programme to be involved in and we were very happy with the re ...
OperaComms on Deliver your customer service with a local accent
Welshccf callcentrefocus PerfectPitchTM Chat hides my Glasgow accent that IVR systems struggle to pi ...
Welshccf on Deliver your customer service with a local accent
OperaComms callcentrefocus PerfectPitchTM Quite possibly, especially with web chat looking increasin ...

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