Focus on three new service experiences to thrive in the age of the digital customer
Call Centre, 20th July 2015
In this download, Forrester offers recommendations for guiding a better customer service experience.
Let us know what topics are affecting your business (poll)
Jonathan Eungblut, 17th July 2015
What are the topics affecting your business? Do you want to get insights about new products and practices? Here at CallCentre.co.uk we want to give you the latest news and insights into the topics you care most about so we would like to know what they are… Tell us and we will focus our efforts into offering you thought leadership…
PCI DSS Compliance: Whose responsibility is it anyway?
Call Centre, 10th July 2015
The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework that provides guidance on how to process, store and transmit information about payment cards and their owners, with the aim of reducing the incidence of…
Nev at Customer Contact Expo 2015
Kieran Proverbs, 3rd July 2015
He’s the big name in customer services from BBC3’s Call Centre but do you want to see him at this years Customer Contact Expo? Get voting now and you never know, he might be a speaker at this year’s event.
Kieran Proverbs, 30th June 2015
Guess our new location for the Gala Dinner We are pleased to announce that the Top 50 for Customer Service Gala Dinner will be moving, But where? Guess the new location for your chance to WIN a bottle of bubble at this year’s Gala. All you have to do is vote below for your chance to win.
Webchat is one thing, delivering it effectively is another
Matt Dyer, 26th June 2015
While a recent Autonomous Customer survey found that phone calls were still the most common way for customers to connect with organisations, it also noted that 37% of customers now regularly use webchat – a higher proportion than social networks such as Facebook and Twitter. Webchat is now one of the fastest-growing digital customer service solutions. Analyst firm Ovum forecasts…
AgentBalance win the Customer Contact Expo 2015 (#CCExpo15) stand competition!
Kieran Proverbs, 19th June 2015
We are pleased to announce that AgentBalance have won a stand at Customer Contact Expo 2015!
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