Call centre agents contracted to answer phone calls about swine flu will no longer be needed after the government decided to close the National Pandemic Flu Service.
Having ideally come from a large, multi-channel contact centre environment, you will be adept at meeting operational efficiency whilst maintaining quality standards.
Check out the CCF Think Tank, where we've gathered together all our white papers, downloads and webinars. There are a couple of new features this week, including a webinar on maintaining value for money, and a roundtable on unified communication.
Brought to you by Customer Strategy and Call Centre Focus, this elite networking hub is designed as a platform to stimulate debate and share ideas. With regular sumptuous dinner meetings, an active online forum and a unique chance to network with peers in a private setting. Interested? Click here to find out more.
See if you can guess which movie the famous telephone conversation comes from. Then click to watch. Click here for this week's quiz
See all the photos, videos, and news coverage from the Top 50 Call Centres for Customer Service event. Click to see all the coverage
Ringing the changes in 2010
At the inaugural Ministry of Performance dinner recently more than 20 of the call centre industry's top practitioners gathered to discuss what lay ahead for the industry. And there was one word that underlay most of the conversations. Change...
Having ideally come from a large, multi-channel contact centre environment, you will be adept at meeting operational efficiency whilst maintaining quality standards.
