About Us

About the Customer Management & ATC Portfolio

The Customer Management Portfolio has more than 20 years experience in producing leading business-to-business events and publications that reflect the rapidly changing and diverse hi-tech call centre and marketing media. It remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio, including the recently acquired portfolio of customer service and sales media products from Quest Media and Ithica.

About CCF

The UK’s leading monthly magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website (www.callcentre.co.uk) ensures that readers are kept abreast of the very latest market news. Regular features include: the latest product releases, call centre profiles, opinion from and interviews with leading figures, detailed case studies, a letters page, events previews and a comprehensive careers section. In short, a one-stop-shop for call centre professionals everywhere.

About CCF Online

The magazine’s website keeps contact centre executives up to date with daily exclusive news and all the latest must-attend events. It also supports CCF and provides all the need-to-know information about the publication, including details on how to submit article ideas, the subscription process and contact details of the CCF team. As well as the indispensable CCF Directory, the site also incorporates the sector’s leading careers website, www.callcentrecareers.co.uk. What’s more, readers can access a comprehensive archive of all printed articles, converse with their peers in the forum, or browse all the latest call centre management books.

About eCCF

A free weekly electronic newsletter delivering all the latest industry news as it breaks and editorial features directly to the inboxes of the contact centre community. Its circulation as of mid-2008 is around 7,500.