Repair and maintenance firm - Rok – has signed a £40million deal that will see its 24-hour contact centre handle service delivery across the country.

The energy regulator is investigating four suppliers to find out whether they are complying with conditions relating to telephone and face-to-face sales.

Equipment like phone and smartphones have gone walkabout from the Welsh Government Assembly.

Police call handlers fear that public safety may be at risk if their force decides to move its call handling unit.

Flight Centre is creating 16 call centre jobs after it announced plans to bring its Australian Escape Travel brand to the UK.

BT will face a fight with the union unless it considers finding work for 54 call centre staff set to lose their jobs.

Fifteen million homes and businesses now access broadband using BT’s telephone network.

NIE Energy has opened a contact centre in a bid to deliver a better service to its customers.

Plans to replace NHS Direct with a 111 service have come under attack. As reported on 16 August, on callcentre.co.uk, the Department of Health has launched the new service, which if successful, will replace NHS Direct.

Police call handlers face the chop after a police force outlined how it planned to make £11.6million savings by 2016.

The Royal Bank of Scotland (RBS) will slash call centre roles as part of plans to cut 2,000 jobs nationally.

Norfolk County Council Trading Standards has told the public not to give information to call agents claiming to be carrying out a survey on behalf of the authority.

HEROtsc is recruiting 250 workers at its Warrington site – the former Vodafone call centre.

The police watchdog has cleared Greater Manchester Police (GMP) over the way it handled emergency calls and could not have prevented the death of a child, who was killed by her mothe

Unwanted phone calls are regarded by most as an annoying interruption to their lives and 75% of people want cold calls banned, a Which? investigation has revealed.

The Listening Company (TLC) has joined forces with car manufacturer Peugeot to set up a customer contact centre.

A man sent the same text message almost 500 times in one day to an old school friend he hated.

A primary care trust has launched a telephone line to provide patients with an out-of-hours GP service.

Big high street banks are failing to meet customer expectations with smaller financial institutions providing a better service.

The UK call centre industry could save £2billion every year by using automated voice biometrics to replace the lengthy process of identifying each customer.