ADVICE FOR MANAGERS

Friday, December 07, 2007   Learning to listen to your staff

To get ahead in your organisation you need to prove your management mettle, says Sue Cooke. It’s a challenge, but you have a very valuable ally — your team

 

 

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Wednesday, December 05, 2007   Are you a leader or just a manager?

Perhaps it’s time for a more strategic approach to management, says Martin Rafe. Follow these top tips to become a leader instead of simply an employer

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Saturday, August 04, 2007   Managers: the new office temps

If you’re looking for a new career with lots of variety, then interim management could offer just the right kind of challenge. But how do you become a temporary manager? And what exactly does the role involve?

 

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Wednesday, May 02, 2007   The right view on interviewing

Preparation is key to a successful hiring policy. Andrea Kirby has the lowdown on how to get the most from your candidate pre- and post-interview

 

 

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TIPS FOR A TOP CV

Sunday, June 10, 2007   Your guide to a knock-out CV

Contact centre consultant Sue Cook examines the pitfalls and vital things to remember when putting together your CV for that sought-after position

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SURVIVING THE INTERVIEW

             


Tuesday, September 18, 2007   Top tips to impress at interviews

So you’ve got through the application stage, but how do you make sure you’re offered the job? Sue Cook gives some hints on how to be as smart as your suit

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MORE CAREER ADVICE

             


Thursday, July 05, 2007   How to deal with the media

Many business people have a love/hate relationship with journalists, says Peter Bartram, but how do you make a press interview go your way?

 

 

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Tuesday, April 10, 2007   Do your work shoes really fit you?

Call centre executives often choose a role in the customer service industry by chance. But, says Sue Cook, perhaps it's time to regain control of your career

 

 

 

 

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Wednesday, March 07, 2007   When it's ok to say no to the boss

Saying “no” is the hardest thing to do in the world. But, argues David Craik, turning down your employer depends on how reasonable the request is...

 

 

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Sunday, February 18, 2007   Don't bore us to death

Communication makes call centres tick, yet many staff find presenting to colleagues a ghastly affair. Chris Davidson shows how to get the message across

 

 

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