Shopping - Data - Call Centre Focus

19/09/2007

Call Centre Datafile

Consisting of circa 4,500 Call and Contact Centre sites in the UK, containing approximately 20,000 decision-makers.

This unique tool has been developed specifically for marketing to this dynamic sector.

This industry-leading package accessible through CD-ROM contains its own user friendly management software designed to optimise the detail within each record.

The database can be searched on any combination of user definable conditions including:

· Contact Details

· Decision Maker Selections

· Call Centre Information

· Employee Breakdown

· Call Type Breakdown

All records are updated using a six monthly research cycle, resulting in an average data age of 94 days.

To discuss how our Call Centre Data File could assist you in your call and contact centre targeting, please contact Simon Thorpe on 0207 921 8507 or sthorpe@cmpi.biz

Rental Price

3 x months: £1,950

6 x months: £3,250

12 x months: £5,000

3 MONT

H LICENSE 12 MONTH LICENSE 6 MONTH LICENSE

All records are updated using a six monthly research cycle, resulting in an average data age of 94 days.

Information includes

Address of Company/Call Centre

Telephone and Fax

Employees on Site

Industry Sector

Company Activity

Call Centre InformationContact Details

Number of Seats

% Inbound

% Outbound

Number of UK Call Centres

Total Number of Seats

Geographical Region Covered

Language Used

Main Telecoms Provider

Switchboard in Use

Predictive Dialler in Use

Interactive Voice Response

Automatic Call Distributor

Computer Telephony Integration

Web Enabled Status

Call Centre Information

Data Record Method

% By Computer

% By Paper

Company Personnel Record Method

Call Centre Decision Maker

Senior Decision Maker

Marketing Decision Maker

Customer Service Decision Maker

Financial Decision Maker

IT Decision Maker

HR Decision Maker

Company Person

Employee Breakdown

% Full Time Permanent

% Full Time Contract

% Part Time Permanent

% Part Time Contract

Call Type Breakdown Employee Breakdown

% Appointment Making

% Response Handling

% Marketing

% Customer Service

% Helpdesk

Call Type Breakdown

For further information please contact Simon Thorpe on 0207 921 8507 or sthorpe@cmpi.biz