About the Customer Management & ATC Portfolio
The Customer Management Portfolio has more than 20 years experience in producing leading business-to-business events and publications that reflect the rapidly changing and diverse hi-tech call centre and marketing media. It remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio, including the recently acquired portfolio of customer service and sales media products from Quest Media and Ithica
About CCF
The UK’s leading monthly magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website (www.callcentre.co.uk) ensures that readers are kept abreast of the very latest market news. Regular features include: the latest product releases, call centre profiles, opinion from and interviews with leading figures, detailed case studies, a letters page, events previews and a comprehensive careers section. In short, a one-stop-shop for call centre professionals everywhere.
About CCF Online
The magazine’s website keeps contact centre executives up to date with daily exclusive news and all the latest must-attend events. It also supports CCF and provides all the need-to-know information about the publication, including details on how to submit article ideas, the subscription process and contact details of the CCF team. As well as the indispensable CCF Directory, the site also incorporates the sector’s leading careers website, www.callcentrecareers.co.uk. What’s more, readers can access a comprehensive archive of all printed articles, converse with their peers in the forum, or browse all the latest call centre management books.
About eCCF
A free weekly electronic newsletter delivering all the latest industry news as it breaks and editorial features directly to the inboxes of the contact centre community. Its circulation as of mid-2008 is around 7,500.
The team
Production Manager
Marc Sales
Tel: +44 (0)20 7921 8417
Publisher
Tel: +44 (0)20 7921 8409
Web Editor
Anthony Lord
Tel: +44 (0)20 7234 8515
General Enquiries
Tel: +44 (0)20 7921 8544
Fax: +44 (0)20 7921 8548
