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Industry Associations
Thursday, September 20, 2007 CCA With over 800 corporate members, the CCA represents over 4,500 senior practitioners, employing between 30%-40% of the total contact centre population within the UK market. Around 15% of people employed in UK contact centres are working in a centre certified with CCA Standard.
CCMA Established in 1994 to promote the profession of call centre management, the CCMA (UK) is an independent, not for profit organisation for call centre managers, supervisors and team managers funded by membership subscriptions. The CCMA is run on an unpaid, voluntary basis by an elected board of call centre professionals who give up their own time to put something back into their industry.
Federation of European Direct Marketing Association FEDMA is the single voice of the European direct and interactive marketing industry. Its national members are direct marketing associations (DMAs) representing users, service providers and media/carriers of direct marketing. FEDMA also has more than 200 direct company members.
Helpdesk Institute The Help Desk Institute is the leading professional organisation for everyone working in the IT service and support industry. HDI delivers knowledge and career enhancing skills for IT service professionals and to help deliver exceptional results. Its mission is to provide the IT service community with specialist information and research about the technologies, tools and trends of the industry.
The Institute of Customer Service is the professional body for customer service. Their main purpose is to lead performance and professionalism in customer service. They are a membership organisation with a community of over 350 organisational members and 8000 individual members.
International Customer Service Association ICSA is a non-profit association led by customer service professionals for customer service professionals. It was organised in 1981 by a group of 59 customer service management professionals. Globally, its membership tops 700 and offers programs that provide members with a forum for sharing knowledge and experience, searching for solutions and networking.
OfCom It was established as a body corporate by the Office of Communications Act 2002. Ofcom is the regulator for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.
The Resource Centre for Customer Service Professionals The Resource Centre for Customer Service Professionals was founded in 1995 by Nina Kawalek, a technology company re-engineering and cost reduction specialist, who believes it's cheaper to purchase the knowledge of others than to pay for your own mistakes. Products from publishers are assembled here for the convenience of help desk, customer service, technical support, and call centre professionals.
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