The winners of the Third Annual North West Call and Contact Centre Awards have recently been revealed at the Crowne Plaza, Liverpool.

After beating hundreds of entries from across the region, over 360 staff and supporters from the 29 organisations that made it through to the finalist stage, gathered for the glittering presentation.

The event was organised by the University of Central Lancashire’s CallNorthWest, the organisation responsible for supporting the call centre sector in the region.

Vodafone scooped two awards, for Private Sector Contact Centre of the Year and an individual award for Steven Johnson who picked up Team Leader of the Year, achieving top marks — the only entrant to do so.

Tom Kirby, director of CallNorthWest, said: “This year’s awards received an overwhelming response.

“Each and every winner is a wonderful example of how contact centres are achieving excellence and we are delighted to be able to recognise everyone’s hard work and dedication.

“They should all feel very proud of their achievements.”

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