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Exclusive: Police 'pleasantly surprised' by phone review
Thursday, June 05, 2008
According to the Metro newspaper, technology consultancy Merchants had released research suggesting that automatic self-service phone menus should be brought in for crime reporting, an idea which was met with little enthusiasm from forces.
However, one of the contact centre directors attending the results of the review yesterday, said the research had been extremely useful.
Pauline Smith, contact centre director of HM Inspectorate of Constabulary, said the research was of a high standard and did not suggest that automated phone services should be used for crime reporting.
Instead, she said the review focused on making a thorough comparison of how different forces operate, and that only in a few specific circumstances would self-service technology be a viable option.
“Every single force in the UK that attended the research briefing was pleasantly surprised by the results,” said Smith. |
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Merchant’s review of police phone services, released yesterday, was well received by the UK police force community, in spite of media reports to the contrary.