One of the most popular shows in the exhibition calendar promises to be a real must for marketing professionals looking to utilise new channels to boost brand awareness.
Read all the latest views from call centre industry specialists on the issues affecting call centres across the UK - and have your say on the CCF community forum.
Certain voice based ‘transactional interactions’ tend universally to be dealt with in an efficient or even automated manner. But in many exchanges between call centre and customer there is the potential to make more of this human contact by deriving insight into what is motivating the customer’s immediate request. Put simply, think about asking the customer ‘why?’, suggests Chris Hancock.
The face of customer service is changing. Customers are more demanding and businesses now have an added pressure to deliver fast, effective service. Gordon Loader, Senior Manager of EMEA Avaya, explains.
Finding it hard to keep up with all the industry information out there? CCF has gathered together everything you need to know all in one place. Check out the Think Tank for all the latest roundtable debates, webinars and valuable research.
Ipswich-based call transfer agency Call Connection has been chosen as a fitness champion for the region.
Converso Contact Centres in Southend-on-Sea has defied the economic downturn by continuing to expand, bringing 180 new jobs to the area.
One of the most popular shows in the exhibition calendar promises to be a real must for marketing professionals looking to utilise new channels to boost brand awareness.
Certain voice based ‘transactional interactions’ tend universally to be dealt with in an efficient or even automated manner. But in many exchanges between call centre and customer there is the potential to make more of this human contact by deriving insight into what is motivating the customer’s immediate request. Put simply, think about asking the customer ‘why?’, suggests Chris Hancock.
The face of customer service is changing. Customers are more demanding and businesses now have an added pressure to deliver fast, effective service. Gordon Loader, Senior Manager of EMEA Avaya, explains.