call centre and customer mgt expo | Callcentre.co.uk - For all your Customer Management News, Events and Awards

Welcome to Call Centre & Customer Management Expo

Showcasing excellence, achieving results

It's time to display brilliance. Be it through a superior customer service, a highly motivated and passionate workforce, sophisticated systems or seamless processes, ensure you really do stand out from the crowd this year.

Call Centre & Customer Management Expo showcases not only improvements that can be made within your call centre but also brings together key individuals that will help you achieve unparalleled results.

Offering a blend of integrated customer products and services, cutting-edge education programmes and unique networking opportunities, no matter what your business objectives Call Centre & Customer Management Expo will provide you with the full array of solutions. It is the most comprehensive learning experience of the calendar year.

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Call Centre & Customer Management Expo takes place on Tues 21 and Weds 22 September at the NEC, Birmingham with an unmissable line-up of features that include:

Call Centre
Focus Conference

Running alongside the Call Centre & Customer Management Expo this year Call Centre Focus Conference will provide the very latest information and knowledge on how to motivate your staff and meet ever-increasing customer expectations. This year, more than ever, that means delivering the best customer service with limited resources.

3 peer to peer
learning workshops

Packed with invaluable information, these workshops provide a unique insight into key issues, changing demands, and challenges within the call centre industry. You can indicate your interest in attending the sessions when you register, but we cannot guarantee that there will be enough seats to accommodate everyone.

6 Inspirational
Keynotes

Delivered by the most motivational speakers, these 6 inspiring keynotes, are available to all visitors, containing a mix of revolutionary customer management techniques and cutting-edge thinking addressing the most topical issues the industry is facing today. individual client’s requirements, the L&D Zone offers something to suit all customer service and

Four dedicated
Solution Theatres

If you want to be first to hear about the latest product unveilings, or would like to hear more about the range of products on display at the show, then head to the Solutions Theatre. This year sees the addition of a brand new Voice and Speech Technology Theatre to complement the call centre technology, customer management technology, and call centre & customer

In addition to these features you can see:

Over 200 leading suppliers - the largest marketplace in Europe for this industry

Learning & Development Zone - a dedicated zone showcasing training and e-learning solutions

The Consultancy Clinic - bespoke consultancy covering any people, strategy, technology, outsourcing or customer management issue

Incentives Avenue - a hotspot of the latest staff incentives and motivation options

Call Centre Connections Networking Bar - share recent experiences and future forecasts with industry peers and colleagues in relaxed surroundings. Sponsored by RightNow Technologies

NEW - Voice & Speech Technology Area - showcasing the latest voice & speech technology on the market. Why not come and try it out for yourself

Professional Planning Forum free best practice workshops - Join the Professional Planning Forum for a choice of free best practice workshops on the topic of your choice...

...and in addition members can take advantage of a free place on the full conference programme and upgrade to VIP status

Co-locating with Service Management Expo

All Call Centre & Customer Management Expo visitors are able to attend Service Management Expo, Europe's only dedicated annual event for the field service market, with no entry charge and taking place just next door in Hall 10 at the NEC.

Top 50 Summit - The Top 50 Summit gives members the opportunity to meet face to face with fellow Top 50 members offering the chance to network, share ideas and discuss best industry practice.

The South East Contact Centre Forum - Regional Meeting

HDI Certified Training

UBI France - The French Pavilion

Insititute of Customer Service - Free Forum

Our Sponsors

A video from our Gold Sponsor, Sage

Exhibitors

Call Centre Focus News

Council website to reduce telephone enquiries

A city council is launching a new website hoping it will encourage residents to contact the authority via the web rather than by telephone or face-to-face.

Millions fail to get through to GPs, says NEG

More than 20million patient calls to GP surgeries result in an engaged tone each month, according to research submitted to the Department of Health.

Home worker numbers treble at HomeServe

HomeServe will increase the number of home workers it employs – more than trebling the amount of personnel from 21 to 75. The home emergency and repair service is growing the number as it prepares for the onset of calls it expects to receive during the winter period.