Call Centre Focus Conference

Running alongside the Call Centre & Customer Management Expo, this year's Call Centre Focus Conference will take place on Tuesday 2nd and Wednesday 3rd October 2012. The programme of speakers and workshops has been completely revamped this year and promises to be more useful than ever, offering practical advice as well as more opportunity to network and share ideas with your peers. It's a must-attend for call centre professionals looking to improve performance.

 Watch this space for announcements about the 2012 conference programme!

 Interested in attending next year? Sign up to the Call Centre Focus newsletter to be kept up to date with all the latest announcements

There are a limited number of speaking slots available for the conference. If you have an idea for a fascintating talk or workshop, please send your details by clicking here.

There’s been a huge amount of hype about the use of Cloud technology in the last few years – from the common use of business apps like Salesforce to consumer use of services like Gmail through to sophisticated consumer services like Apple’s iCloud, we are growing increasingly accustomed to the idea that the applications we use may not be sat on our own computers or hardware, or even owned by us, but hosted centrally in a network, and charged to us on a “pay-as-you-use” basis.

Email, CRM – even music and games clearly have their place in “the cloud” – but what does it mean for the contact centre?
Read more...