A new survey from Experian has revealed that 15 to 24 year-olds are more likely than their parents to respond to direct mail.

Barclays is attempting to reverse the perception that only new customers receive the best deals by launching a mortgage which rewards loyalty.

The retail giant hopes that consumer taste for convenience will vindicate its decision to trial the UK's first drive through supermarket.

A television advert, three radio ads and a National Press ad publicising BT Total Broadband have been banned in their current form following a judgement from the ASA.

Three quarters of UK consumers want an outright ban on cold calling, according to a new report by Which?

According to Datapoint, customer service is no longer regarded as an expensive obligation, with board level representation ensuring that service has become a strategic focus for business.

The notion of free banking is a myth, with a report by consumer group Which? showing that no-fee banks make money by offering poor interest on credit and high overdraft charges.

Asda will focus on value and service, rather than competing purely on cost, as it attempts to claw back marketshare.

The Financial Services Authority has ordered five individuals to stop selling insurance after it was discovered that customers were being mis-sold insurance and in some cases buying policies which didn’t offer any cover.

Car manufacturer Kia Motors UK believes its newly installed staff incentive process will drive an increase in sales.

A study by Which? has shown that half of those who had complained about their holiday in the past three years were disgruntled about the outcome

The number of Brits shopping online every week has reached 43 per cent, with an average of £71 per cent spent every month.

A new online study has shown that 80 per cent of product information on Internet retail sites are out of date.

Spyware infecting 100,000 computers is helping eastern European criminals harvest bank details of UK consumers.

Overlapping, cumbersome legacy systems are thwarting efforts of banks to rebuild trust with customers.