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Forward features 2011/12
Webinars and roundtables
News
Top Stories
07 February 2012
Popularity of predictive diallers double
A 50% increase in enquiries for its predictive dialler services has been reported by Comms Consult, a telecoms company.
03 February 2012
UK businesses have one chance to get it right
UK consumers say that if they receive bad customer service once, they won’t return to that company again.
02 February 2012
Sound environment concerns for contact centre managers
Quality headsets are seen by 73% of contact centre managers worldwide as the absolutely number one factor for creating a satisfactory work environment in their contact centre.
More News
25 January 2012
Datapoint launches contact optimised customer service
24 January 2012
Energy companies are worst for customer service
23 January 2012
Deputy PM unveils new Sheffield call centre
19 January 2012
Long-term damage caused by service cutbacks
17 January 2012
Corporate policy making contact centres anti-social
16 January 2012
Businesses warned to stop generic contact
16 January 2012
Capita banks on call centre growth
13 January 2012
Customers prefer web-based peer support
13 January 2012
The end of loyalty?
12 January 2012
Pay performance broken in call centres
09 January 2012
Instant search offers unique customer experience
03 January 2012
Loyal customers demand more than savings
03 January 2012
Businesses 'pay lip service' to social media
02 January 2012
Brands treat customers like commodities
21 December 2011
Customers still want human touch
15 December 2011
Call centre staff feeling unappreciated
15 December 2011
Call centres to be overwhelmed by demand?
09 December 2011
Retailers slash service budgets
07 December 2011
NICE buys Merced for $170million
01 December 2011
Customer service plummets to ‘all time low’
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