Retail giants including Asda, Marks and Spencer and Topshop are guilty of spamming customers with ‘unwanted, unexpected or dangerous emails’.

Ulster Bank has adjusted its opening hours after a customer feedback programme discovered that being able to bank at more convenient times would drive satisfaction.

RightNow has launched a platform that helps businesses to build and share customer experience cloud applications with a global community of organisations.

Food chain Pret says it has improved customer service in its 225 shops by tightening up support of the systems used by staff.

Metro Bank may seek funding to accelerate its expansion plans as customer demand outstrips expectation.

A new survey from Experian has revealed that 15 to 24 year-olds are more likely than their parents to respond to direct mail.

Barclays is attempting to reverse the perception that only new customers receive the best deals by launching a mortgage which rewards loyalty.

The retail giant hopes that consumer taste for convenience will vindicate its decision to trial the UK's first drive through supermarket.

A television advert, three radio ads and a National Press ad publicising BT Total Broadband have been banned in their current form following a judgement from the ASA.

Three quarters of UK consumers want an outright ban on cold calling, according to a new report by Which?

According to Datapoint, customer service is no longer regarded as an expensive obligation, with board level representation ensuring that service has become a strategic focus for business.

The notion of free banking is a myth, with a report by consumer group Which? showing that no-fee banks make money by offering poor interest on credit and high overdraft charges.

Asda will focus on value and service, rather than competing purely on cost, as it attempts to claw back marketshare.

The Financial Services Authority has ordered five individuals to stop selling insurance after it was discovered that customers were being mis-sold insurance and in some cases buying policies which didn’t offer any cover.

Car manufacturer Kia Motors UK believes its newly installed staff incentive process will drive an increase in sales.