THE CUSTOMER STRATEGY DIRECTORS CLUB

INTRODUCTION

The challenge of offering the best experience possible to customers at every touchpoint, whilst simultaneously reducing costs is tough. And faced with ever more demanding customers, an expanding choice of contact methods and the drive towards end-to-end service, it seems to be getting tougher. Hence the need for the most influential industry names to come together and pave the way for a more profitable and prosperous future.

SETTING THE AGENDA

At the Customer Strategy Directors Club, leaders from companies that have shown a commitment to delivering excellent customer service will gather under one roof at exclusive dinners during the year. This will provide an ideal opportunity to discuss the role of customer service in today’s business. Key speakers will encourage discussion and debate with the aim of developing collective strategies across the industry. Members of this elite group will be board level figures from the most influential companies to ensure a high-level, results-orientated debate.

A NETWORKING HUB

In addition to the planned exclusive dinners, the Customer Strategy Directors Club site, offers members a year-round discussion forum to exchange ideas, share experiences and network with like-minded peers. In order to safeguard exclusivity and ensure the highest level of sohisticated debate, membership is by invitation only, with all contact information and messaging conducted through the site.

As an invited member, to post in the discussion forum, update your profile, access your private messages or contact other club members please log in.

To apply to join the Directors Club please register here and you will be issued with confirmation upon acceptance of your membership.