Events calendar
South East Contact Centre Forum
Berks/Bucks/Oxon networking event
Date: 21 October 2011
The premier networking group for the South East is holding an event for the Bucks/Berks/Oxon areas. The group is looking for somewhere to host this event. If you have a location that may be suitable, please get in touch with trevor@seccf.co.uk.
More information: www.seccf.co.uk
The Henley Conference on Customer Management
Hosted by Professor Moira Clark, delegates will benefit from a rounded agenda consisting of leading academic and research speakers, complemented by business leaders from some of the leading practitioner companies in the world of Customer Experience.
• Keep up-to-date with the latest academic thinking and research into relationship management
• Benefit from hearing from leading practitioners about how they address the customers experience
• Understand the benefits of working with the Henley Centre for Customer Management
• Network with like-minded professionals from across the UK.
Date: 20th October 2011
Location: Henley Business School
South East Contact Centre Forum
Surrey/Hampshire networking event
Date: 4 November 2011
The premier networking group for the South East is holding an event for the Surrey/Hampshire area. The event will take place at the main contact centre for Carnival UK in Southampton and will be a chance to network and exchange ideas with your peers, as well as hear from experts on the hottest topics.
More information: www.seccf.co.uk
Business Systems Conference
This conference brings together leading practitioners, industry experts, case studies and keynote presentations from across the globe. Exploring how technologies like speech analytics and real time optimisation can complement multi-channel customer interaction approaches, this year's conference is shaping up to be the best so far.
Date: 23rd November 2011
Location: The Brewery, London
Stop doing dumb things 'unconference'
This is an 'unconference' run by Budd, What Goes Around and Humap, where delegates can suggest their own content.
On the day you will meet other interesting people, have interesting and useful conversations and get to experience a range of collaborative ways of working.
You won’t get sold to and you won’t be presented at. We promise.
You will enjoy great conversations. We promise.
You will get new ideas to make your work better. We promise.
It will be a good fun, valuable day. We promise.
Or we will give you your money back. We promise.
Date: 23rd November 2011
Location: Vauxhall Gardens, London
International HR Conference
This event seeks to define the international HR strategies that will succeed in a turbulent global business environment across territories with contrasting cultural, economic and political conditions. These strategies need to be robust and agile enough to respond to change – whilst anticipating and preparing the organisation for future opportunities.
Keynotes focusing on future challenges and HR’s response are followed by streamed sessions looking at talent and leadership in mature and emerging markets, global mobility and HR globalisation.
You will hear best practice from the HR Directors of world leading companies and benchmark your own approach with peers from all sectors – helping make sure your international HR strategy maximizes value and competitive advantage across all areas of your remit.
Date: 23rd November
Location: Portman Sqaure, London
