CCF Forum - Call Centre Focus

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Thread	Started By	Posts	Views	Last Post
Is setting up a callcenter in UK profitable?	Anonymous	1	57	Date: 29/06/2009 09:34
Calling behavior	misty	2	405	Date: 23/06/2009 14:33 By: clive
Call Centre Targeting - Agent Level	Anonymous	5	1359	Date: 16/06/2009 12:14 By: cameron
RE: BPO & Call Centre Associates wanted...	moin	1	681	Date: 04/06/2009 08:49 By: moin
Mumbai Calling	keith	2	224	Date: 04/06/2009 07:48 By: mike
Memo To The Board � The Customer!	martin	11	7879	Date: 01/06/2009 08:44 By: martin
Metrics for call centres	1vott	5	714	Date: 13/05/2009 12:50 By: david
Hello to all and a little help if possible !	simon	7	2243	Date: 07/05/2009 12:33 By: carly sunderland
Text 4 Hext - One Vodafone Customer's Journey	beverley	2	566	Date: 07/05/2009 07:46 By: ally
Switching Vendors	chris	7	1042	Date: 28/04/2009 14:13 By: chris
Why you should outsource within the UK	lisa	1	383	Date: 23/04/2009 10:11 By: lisa
Number of people that search via the net, but buy over the telephone?	christina	3	1075	Date: 20/04/2009 11:16 By: christina
Interval Forecasting	laura	1	465	Date: 17/04/2009 14:36 By: laura
Stop the Offshoring	allen	2	652	Date: 12/04/2009 21:34 By: alwin
Fraud Awareness	Anonymous	1	491	Date: 31/03/2009 11:46
Combatting high idle times - why are all lines not being used?	Anonymous	2	909	Date: 31/03/2009 10:55 By: dee
Contact centre agent coaching	simon	4	966	Date: 30/03/2009 12:54 By: simon
Do incentives work?	nicolette	7	6002	Date: 27/03/2009 14:31 By: matthew
Has The Emerging Downturn Changed Customer Service Priorities Yet?	martin	5	2358	Date: 24/03/2009 16:30 By: carly sunderland
Staffing over christmas	claudia	3	1444	Date: 24/03/2009 13:32 By: carly sunderland

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