Hi Arthur
I wouldn't say that opening a call centre is easy by any means!!!
Having come from a background in IT and now working in the contact centre industry; they are very different animals.
I guess it comes down to your business' vision and your business plan. Then you need systems, processes and people who can fulfil the plan.
Cheers
Glen
GoResponse
w: www.goresponse.co.ukb: www.goresponse.co.uk/call_centre_blog.php