£60,000 - £80000
 A significant strategic opportunity exists for an experienced Head of Resource Planning and MI to join this Market leading, multi site operation based in the East Midlands
£30 - £40K
 An excellent and unique opportunity at implementation stage of a new 500+ site for one of the worlds largest IT/BPO organisations
£55-65,000 basic, benefits
 The Head of Customer Support will be responsible for leading a service support team, providing a consistently high level of service. Managing all aspects of the business service delivery, throughout the customer lifecycle and through all customer touch points
£60,000 + benefits
The Head of Customer Experience will be responsible for delivering a “best in class” customer driven front-end telephone and counter service
£80,000 - £100,000 plus benefits
 As Head of Customer Services you will be responsible for optimising operational performance and continuing to grow the revenue and overall profitability of the business unit operating out of India.
£70,000 - £90,000 Base + Package + Bonus
 Phones 4U Direct require a successful sales focused Contact Centre Manager, from a large customer contact centre background, to join their business in the role of Associate Sales Director. You will be a charismatic and motivational manager, with the ability to adapt your management style to deliver maximum performance from all employees.
£45,000 basic, bonus, corporate benefits
This is a superb opportunity to work for a leading financial services organisation with a truly global presence and ambitious plans for continued growth
£65,000 + Bonus
 The ideal candidate will have experience and a good understanding of the financial services arena and previous experience working within a matrix management environment
up to £60,000 + Excellent bonus and benefits
As the natural successor to the Head of Customer Service, your primary responsibility will be to drive service excellence through our current operational team of 600 employees, operating from 3 contact centres based in Northampton, Liverpool, and Teesside
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North Yorkshire, North East
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£40-50,000 basic, dependant on candidate, bonus, benefits
You will be responsible for the direction of both Claims and Fraud strategies and to develop core processes to ensure effective claims handling within a contact centre environment
£to 60,000basic, dependant on candidate, bonus, benefits
This role will look to deliver operational plans in response with agreed corporate strategy, to create and retain a structure within Operations that is able to efficiently and effectively manage existing and potential new business in line with client requirements.
£Competitive Packages
Our client is a major service sector success story; where the transaction volume is predominantly consumer biased. Growing organically and by acquisition, they are strengthening their contact centre/transaction processing function (of nearly 800 inbound and outbound seats) to create a platform for further growth.
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£70,000 basic, bonus, corporate benefits
This is a superb opportunity, for an exceptional candidate, to make a real difference at senior management level within this high profile business.
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75000 to 85000 EUROS, benefits
Opportunity for a German national or a fluent German speaking, Contact Centre Head of Operations, Operations Manager to take on this hands on and strategically critical position within this global brand leader
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