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Wednesday, March 10, 2010
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Intelenet has bought two contact centres in a deal worth £45m as it aggressively targets the U...
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Wednesday, March 10, 2010
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Vodafone is to cut 375 jobs with some call centre staff being culled.The telecommunications firm pla...
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Tuesday, March 09, 2010
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People trying to get through to tax and benefits call centres had difficulty as civil and public ser...
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Tuesday, March 09, 2010
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Customers are being plagued by silent calls from banks leaving them under severe stress and anxiety,...
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Tuesday, March 09, 2010
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Businesses with in-house contact centres should consider outsourcing as budgets continue to get redu...
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£21,000 - £25,000
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 At British Gas, we aim to ensure our customers gain maximum value through innovative pricing structures coupled with the supply of energy efficient products and services. The UK’s largest domestic energy supplier with c.16m energy accounts, we now seek a Dialler Driver Analyst to support our busy Contact Centre Team.
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 Check out the CCF Think Tank, where we've gathered together all our white papers, downloads and webinars. There are a couple of new features this week, including a webinar on maintaining value for money, and a roundtable on unified communication.
GO TO THE CCF THINK TANK
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Brought to you by Customer Strategy and Call Centre Focus, this elite networking hub is designed as a platform to stimulate debate and share ideas. With regular sumptuous dinner meetings, an active online forum and a unique chance to network with peers in a private setting. Interested? Click here to find out more.
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Read our first digimag and get the latest news, features and an in-depth survey on cloud contact centres. Click here for the digimag
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With the advent of the Internet and the unstoppable race towards real-time communications, there is a shift towards call centre agents handling more demanding calls. Click here for more |
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A gutsy announcement by RightNow could see cloud computing become the de facto standard for customer service software
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Ringing the changes in 2010
At the inaugural Ministry of Performance dinner recently more than 20 of the call centre industry's top practitioners gathered to discuss what lay ahead for the industry. And there was one word that underlay most of the conversations. Change...
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