Ninety jobs are to go as Tui Travel confirms it will be closing two call centres in Newcastle and Peterlee, County Durham.

Interactive Intelligence saw turnover grow 17.9 per cent in the second quarter of this year.

A council is cutting its social work roles - replacing them with a contact centre as it attempts to save cash.

One North East’s pilot project – the Home Working Fund – is creating 140 new...

Guernsey’s Telephone Museum could close due to low visitor numbers.

Customers of British Gas are unlikely to be hit with higher bills despite the increase in wholesale energy prices. Price comparison website uSwitch.com says that the 95 per cent operational profit increase reported by the utility firm this week will safeguard rather than drive up prices.

The gap between advertised broadband speeds and the true quality of service offered is growing, despite efforts by providers to improve internet bandwidth. Research by Ofcom shows that actual speeds have increased by more than 25 per cent to an average of 5.2 megabytes per second in the past year.

Find out how Swiss Precision Diagnostics (SPD) got great customer experience and a 30 per cent cost...

Businesses obsess over brand values. But does what’s agreed in the boardroom...

Satmetrix conducted a poll of the Net Promoter community to assess the challenges and...

So you think your call recorder is PCI Compliant? It is vital that any...