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Stuart Dorman

Legal Fraud? – DVLA Premium rate number scandal

Stuart Dorman, 9 Comments, 19th June 2013

Stuart Dorman details his shocking experience with a premium rate number scandal.

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9 Comments Comment Now
Lara Doyle

Why is the Telephone Preference Service law flouted?

Lara Doyle, 2 Comments, 19th June 2013

The Telephone Preference Service, which was established to protect consumers from nuisance calls, is being flouted. Why does the cold calling industry treat it so flippantly?

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Justin Robbins

Capturing contact quality: monitoring what matters most

Justin Robbins, 2 Comments, 17th June 2013

Justin Robbins, Manager of Training and Development at ICMI outlines his best practice guidelines for implementing a quality monitoring programme.

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2 Comments Comment Now
Red Letter Days For Business

Win a bespoke reward and recognition campaign to help engage and motivate your team

Red Letter Days For Business, 7 Comments, 14th June 2013

Call Centre has teamed up with Red Letter Days For Business to offer you this exciting opportunity. Win an experience to help engage and motivate your team.

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7 Comments Comment Now
Rob O'Malley

The Philippines outsourcing industry: what I’ve learned

Rob O'Malley, 1 Comment, 12th June 2013

After 13 years of front line experience with The Philippines outsourcing industry, Rob O’Mally has taken pen to paper to put record his experiences and knowledge in writing.

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Phil Cooper

Omni-channel: omnishambles or omnipresent?

Phil Cooper, 1 Comment, 11th June 2013

Phil Cooper wonders if omni-channel is nothing more than the new buzzword, or if it’s set to become the next big thing.

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Chalky Langley

Are we being served?

Chalky Langley, 2 Comments, 6th June 2013

Chalky Langley ponders whether the customer service industry itself is being served the way it should.

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2 Comments Comment Now

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Latest Comments

robrat
robrat on Win a bespoke reward and recognition campaign to help engage and motivate your team
I worked in a contact centre where the incentive was a team incentive. If we hit a certain level of ...
saulsherry
saulsherry on Win a bespoke reward and recognition campaign to help engage and motivate your team
I used to work in a research based call centre, which tried to motivate through a combination of cas ...
Lara
Lara Doyle on 7 tips for sending out a sales proposal
These are really useful tips Andy, thank you. I've learnt very quickly that sales really is about li ...
Lara
Lara Doyle on Legal Fraud? - DVLA Premium rate number scandal
Intrigued, I just Googled DVLA and realised that the 'fake' website is in the adwords section on the ...