BREAKING NEWS

16/05/2008   Relocation, relocation for ADSL

Digital telecoms provider ADSL is on the move, to bring its call centre and administration offices under one roof.

MORE...



16/05/2008   Too many channels?

Consumers and members of the public are being overwhelmed by constant communication, be it over email, IM, text message or the telephone, according to research conducted by Nortel.

MORE...




CCF FORUM

JOB OF THE WEEK

Team Leaders

Reading
£25,000 to £32,500 base - OTE £50,000 plus benefits

As a Team leader at quantum tm, you make certain our clients get the exceptional service they deserve

 

Call Centre Manager

Reading
£35,000 to £49,000 base + bonus + bens

You will not only motivate and lead a team of talented Team Leaders - your inspirational management will act as a role model to those around you

 


INSIDE CCF MAGAZINE

07/05/2008   How to.. do your homework

There are many concerns regarding homeshoring, including data protection, security and the cultural issues of a supervisor not being able to ‘oversee’ staff. Carl Adkins, MD of contact centre software specialist Infinity CCS, claims it isn’t hard to take measures to combat them.

MORE...