International Portfolio

The International Customer Management Institute(ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI’s experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization’s respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.
 

Please click here to register your interest in ICMI training.

ACCE is the premier global gathering for the contact center industry. Presented annually in rotating locations, it is an essential forum for educational growth, networking, and the sharing of significant and proven best practices. Through keynote presentations, networking sessions, case studies and more, attendees return to their organizations with practical tips, tools and inspiration for success.

ICMI Training Symposiums offer intensive, multi-course contact center education in a variety of convenient and exciting locations. At each Symposium, you can attend up to three top training workshops in a four-day period, on topics ranging from strategy to hands-on coaching, from measurement to quality. Choose from all-inclusive, value-priced packages that allow you to mix and match from seven different course options, combined with multiple networking opportunities.