Stability, pragmatism and foresight are all terms used by CM Insight’s outsourcing director, Penny Bousfield, to define the outsourced contact centre industry in 2007.But what’s around the corner for the sector?
Cairo sits on the banks of the River Nile in the north of Egypt, a country boasting over 5,000 years of history. That’s a whole lot of culture to absorb...
When Dell established a call centre operation in 1992, few observers could have envisaged that it would employ tens of thousands of people in the Irish capital.
Johannesburg has the largest economy of any metropolitan region in sub-Saharan Africa and is the provincial capital of Gauteng - the wealthiest province in South Africa.
As an emerging market for customer contact outsourcing, Kenya is definitely no white elephant., picking worldwide attention as one of the hot new places for outsourcing.
Northern Ireland has benefited from the late blooming of its contact centre industry and is now widely regarded as one of the best locations in the UK.
Stability, pragmatism and foresight are all terms used by CM Insight’s outsourcing director, Penny Bousfield, to define the outsourced contact centre industry in 2007.
When Dell established a call centre operation in 1992, few observers could have envisaged that it would employ tens of thousands of people in the Irish capital.
Johannesburg has the largest economy of any metropolitan region in sub-Saharan Africa and is the provincial capital of Gauteng - the wealthiest province in South Africa.
As an emerging market for customer contact outsourcing, Kenya is definitely no white elephant., picking worldwide attention as one of the hot new places for outsourcing.
Northern Ireland has benefited from the late blooming of its contact centre industry and is now widely regarded as one of the best locations in the UK.
Following the arrival of Bulgaria and Romania on January 1st, the European empire grew to 27 countries - a veritable commonwealth of nations.