13.00 – 14:30

Chaired by Peter Coates, Sunderland City Council & Chair of the Local Government Contact Council

Paul Conneely, Advisor, IDeA

Vicky Sargent, Press Officer and Marketing Consultant, SOCITM

Simon Pollock, Head of Customer Services, Surrey City Council

The future of public sector contact - The view from the local Government Contact Council

Having celebrated 20 years of working in local government with Sunderland City Council this year, Peter has experienced developing, implementing, and managing information systems in many service areas. Together with Paul, Vicky and Simon, Peter will analyse what LGCC is, what trends the IDeA are noticing, web contact and its future and finally channel shift and channel strategies.