Tuesday 21st September 2010 11.45 – 13:15
Rufus Grig, Chief Technology Officer, Azzurri
Don't believe the hype - making new technology work for you and your customers
As an experienced contact centre technology specialist within the call centre industry, Rufus will share expertise on the following topics; speech analytics, speech self service, unified communications in the contact centre, multi-Site contact centre virtualisation, IP telephony in the contact centre, SIP trunking, PCI compliance solutions, integrated workforce optimisation, the unified agent desktop, supporting your web presence through multi-channel, and outbound dialling – meeting the latest Ofcom challenge.
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