PREVIOUS WINNERS

2009 WINNERS

The winners of the National Customer Service Awards for 2009, are:

Young Customer Service Professional of the Year - Sponsored by Aviva
Mr Philip Glew, American Express
 
Customer Service Leader of the Year - Sponsored by BSkyB (Sky)
Mr Anthony Devane, American Express
 
The Field Service Award - Sponsored by Service Management magazine
Ms Heather Wilson, Anglian Water Services

Customer Service Newcomer of the Year - Sponsored by Royal Mail
Ms Jade Lowther, Aviva

Customer Service Back-Office Team of the Year - Sponsored by Call Centre Focus
Ms Sara Patterson, British Gas Cardiff
 
Customer Service Employer of the Year - Sponsored by Invest Northern Ireland
Butlins
 
Customer Service Contact Centre Professional of the Year - Sponsored by The Institute of Customer Service
Mr Mark Wilson, Capita Life & Pensions
 
Best Training or Development Project - Sponsored by Top 50 Call Centres for Customer Service
Ms Wendy Lister, Coloplast
 
Customer Service Team of the Year -Public Service & Education - Sponsored by Manchester Airport Group
Mr Robert Waite, Haringey Council
 
Customer Service Team of the Year – Financial Services - Sponsored by The National Business Awards
Ms Elaine Cain, Isle of Man Bank
 
Customer Service Contact Centre of the Year (up to 100 seats) - Sponsored by British Gas
Ms Diane Evans, Liverpool Housing Trust
 
Customer Service Contact Centre of the Year (over 100 seats) - Sponsored by Calcom Group
Mr Peter Sinden, LV=
 
Best Use of Technology Award - Sponsored by ClickSoftware
Ms Emma Wilkinson, Mark Two Distributors
 
Customer Service Team of the Year - B2B - Sponsored by Fujitsu
Mr George Bray, Rackspace

Customer Service Complaints Team of the Year - Sponsored by Customer Strategy
Ms Sharon Slinn, Telefonica O2 UK Limited
 
ICS Front-Line Professional of the Year Award - Sponsored by Telefonica O2 UK (O2)
Mr Bryan Molan, Torfaen County Borough Council
 
Customer Service Management Team of the Year - Sponsored by SOCAPIE
Mr John Gentry, Tower 42
 
Front-line Customer Service Team of the Year - Sponsored by Call Centre Focus
Ms Luna Gomez, Tower42
 
SOCAP Award for Innovation - Sponsored by Balfour Beatty Utility Solutions
Mr Randy Harris, Vangent
 
Customer Service Manager of the Year - Sponsored by Royal Bank of Scotland
Ms Pauline Wilson, Virgin Holidays

Customer Service Team of the Year - B2C - Sponsored by Customer Strategy
Mr Nick Taylor, Woodland Burial Parks

Decade of Excellence - Sponsored by Directors' Club
Mrs Gloria Evans, Torfaen County Borough Council

Customer Service Team of the Year - Sponsored by Store Financial
Mr George Bray, Rackspace

The National Customer Service Awards took place at The Grosvenor House Hotel, Park Lane and was hosted by Dominic Holland, enjoyed support from Nick Hancock and a performance from Signature from Britain’s Got Talent fame.

Visit www.customerserviceawards.com for the full list of finalists and winners.

- Ends -

For further information and images please contact:

The National Customer Service Awards
Genna Thatcher – Marketing Executive
Telephone: 020 7234 8712
Email: genna.thatcher@ubm.com 
Visit: www.customerserviceawards.com