CALL CENTRE NEWS

Indian outsourcer targets UK growth

Wednesday, March 10, 2010

Intelenet has bought two contact centres in a deal worth £45m as it aggressively targets the U...


Mobile giant to cut hundreds of jobs

Wednesday, March 10, 2010

Vodafone is to cut 375 jobs with some call centre staff being culled.The telecommunications firm pla...


Call centres affected by strikes

Tuesday, March 09, 2010

People trying to get through to tax and benefits call centres had difficulty as civil and public ser...


Customers suffer persistent silent calls from banks, say MPs

Tuesday, March 09, 2010

Customers are being plagued by silent calls from banks leaving them under severe stress and anxiety,...


Outsource option needs to be considered, says report

Tuesday, March 09, 2010

Businesses with in-house contact centres should consider outsourcing as budgets continue to get redu...


Housing association uses Virgin to streamline services

Monday, March 08, 2010

A housing association is partnering Virgin to launch a customer contact centre because of the rising...


Round-the-clock call centre assistance for LV= customers

Monday, March 08, 2010

Investments group LV= will open a 24-hour call centre to deal with car insurance customers and break...


Emergency call centre workers in 48-hour walkout

Monday, March 08, 2010

Emergency call centre staff are among the 270,000 striking over redundancy pay.The 48-hour walkout h...


Tory leader calls voters to get support

Monday, March 08, 2010

The Tory leader spent an evening in a call centre ringing voters to drum up support.David Cameron jo...


Sky creates hundreds of jobs

Friday, March 05, 2010

BSkyB is creating more than 550 jobs at a call centre in the northwest. The home entertainment and c...


SaaS 'bill of' rights ushers in cloud's next generation

Friday, March 05, 2010

RightNow Technologies has thrown down the gauntlet to fellow Software as a Service (Saas) vendors by...


Police call handler gets suspended jail term

Thursday, March 04, 2010

A police call handler has received a suspended jail term after admitting conspiracy to pervert the c...


Visitor boost for TFM&A

Thursday, March 04, 2010

The Technology For Marketing & Advertising 2010 smashed the 10,000 attendee mark.  The eve...


Garlands follows up people pledge with definitive action

Thursday, March 04, 2010

Outsourcer Garlands Call Centres underlined its commitment to its people this week, announcing it ha...


Newcastle employee detained over terrorist funding

Wednesday, March 03, 2010

A British Airways employee is being questioned over terrorist funding.The male worker, who is employ...


Jobs to go at telephone directory firm

Wednesday, March 03, 2010

Call centre agents are set to lose their jobs after 118 118 announced it will close one of its conta...


'Your call is important to us. In fact, let us call you.'

Wednesday, March 03, 2010

Customers calling Scottish Power during busy periods will immediately be given the option to receive...


Call Britannia appoints chief operating officer

Wednesday, March 03, 2010

Call Britannia has appointed Michael Anderson as its chief operating officer.The call centre busines...


Call handler receives £100,000 payout

Monday, March 01, 2010

The AA has paid out more than £100,000 to a former call handler who claimed defective equipmen...


Interview: NHS Direct's Ronette Lucraft

Friday, February 26, 2010

She is about as far from the undynamic, gloomy public servant popular in the imaginations of pension...


Agent jailed for stealing cash

Friday, February 26, 2010

A call centre worker has been jailed for more than three years after stealing over £250,000 fr...


Fire service call centres face rationalisation

Thursday, February 25, 2010

Morale among fire service control room staff in England is low. They have begun a series of drastic ...


How breakdown call centres dealt with the snow

Thursday, February 25, 2010

Demands for breakdown services have been at an all time high as temperatures plummeted across the UK...


Drunk and stoned agents at National Pandemic Flu line

Thursday, February 25, 2010

The head of the NHS phone service responsible for handing out swine flu medicine has admitted she ca...


Police call handlers receive global accolade

Thursday, February 25, 2010

A police force has become the first in the world to receive global accreditation for its call handli...


                 

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BUSINESS NEWS
Qology Limited has reached a reseller agreement with Virtual Hold Technology to sell and support the Virtual Hold® software solution to customers in the United Kingdom and Ireland. Qology develops queue management and callback strategies for contact centres in the government, finance and utility sectors. With this partnership, Qology will be able to help its clients enhance customer satisfaction, increase revenue and reduce operational costs.

Tesco and ATG (Art Technology Group), the premier provider of e-commerce solutions, today are announcing they have entered into a commercial agreement for ATG to provide Tesco its e-commerce solutions.

Ydilo, a European leader in voice recognition technologies, has announced that it processed 150 million calls for clients in 2008 using speech-recognition enabled services. The record volume charts the ongoing growth and acceptance of of speech-based systems in today's businesses.

Confirmit has partnered with Magnetic North to deliver a hosted telephony platform that enables Global 5000 Enterprises and Market Research organisations to reduce the cost of telephone research projects and feedback programs and avoid the need for dialer hardware installation.

PRODUCT NEWS
VoiceSage, a specialist provider of interactive voice messaging products, has launched its Alert'r solution, which enables businesses to provide customers with a way to deliver personalised notifications en-masse.

QPC recently announced three additions to its product range, providing innovative and proven solutions in the key areas of back office management, targeted and effective training to all employees.

      

Golley Slater has developed a new and powerful route to new business prospecting success. The service, called Synergy, provides lead generation principles by putting two outbound 'suppliers' head to head in healthy competition.








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