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Wednesday, March 10, 2010
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Intelenet has bought two contact centres in a deal worth £45m as it aggressively targets the U...
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Wednesday, March 10, 2010
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Vodafone is to cut 375 jobs with some call centre staff being culled.The telecommunications firm pla...
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Tuesday, March 09, 2010
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People trying to get through to tax and benefits call centres had difficulty as civil and public ser...
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Tuesday, March 09, 2010
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Customers are being plagued by silent calls from banks leaving them under severe stress and anxiety,...
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Tuesday, March 09, 2010
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Businesses with in-house contact centres should consider outsourcing as budgets continue to get redu...
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Monday, March 08, 2010
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A housing association is partnering Virgin to launch a customer contact centre because of the rising...
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Monday, March 08, 2010
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Investments group LV= will open a 24-hour call centre to deal with car insurance customers and break...
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Monday, March 08, 2010
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Emergency call centre staff are among the 270,000 striking over redundancy pay.The 48-hour walkout h...
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Monday, March 08, 2010
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The Tory leader spent an evening in a call centre ringing voters to drum up support.David Cameron jo...
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Friday, March 05, 2010
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BSkyB is creating more than 550 jobs at a call centre in the northwest. The home entertainment and c...
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Friday, March 05, 2010
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RightNow Technologies has thrown down the gauntlet to fellow Software as a Service (Saas) vendors by...
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Thursday, March 04, 2010
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A police call handler has received a suspended jail term after admitting conspiracy to pervert the c...
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Thursday, March 04, 2010
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The Technology For Marketing & Advertising 2010 smashed the 10,000 attendee mark. The eve...
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Thursday, March 04, 2010
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Outsourcer Garlands Call Centres underlined its commitment to its people this week, announcing it ha...
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Wednesday, March 03, 2010
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A British Airways employee is being questioned over terrorist funding.The male worker, who is employ...
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Wednesday, March 03, 2010
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Call centre agents are set to lose their jobs after 118 118 announced it will close one of its conta...
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Wednesday, March 03, 2010
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Customers calling Scottish Power during busy periods will immediately be given the option to receive...
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Wednesday, March 03, 2010
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Call Britannia has appointed Michael Anderson as its chief operating officer.The call centre busines...
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Monday, March 01, 2010
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The AA has paid out more than £100,000 to a former call handler who claimed defective equipmen...
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Friday, February 26, 2010
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She is about as far from the undynamic, gloomy public servant popular in the imaginations of pension...
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Friday, February 26, 2010
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A call centre worker has been jailed for more than three years after stealing over £250,000 fr...
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Thursday, February 25, 2010
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Morale among fire service control room staff in England is low. They have begun a series of drastic ...
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Thursday, February 25, 2010
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Demands for breakdown services have been at an all time high as temperatures plummeted across the UK...
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Thursday, February 25, 2010
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The head of the NHS phone service responsible for handing out swine flu medicine has admitted she ca...
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Thursday, February 25, 2010
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A police force has become the first in the world to receive global accreditation for its call handli...
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Qology Limited has reached a reseller agreement with Virtual Hold Technology to sell and support the Virtual Hold® software solution to customers in the United Kingdom and Ireland. Qology develops queue management and callback strategies for contact centres in the government, finance and utility sectors. With this partnership, Qology will be able to help its clients enhance customer satisfaction, increase revenue and reduce operational costs.
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Tesco and ATG (Art Technology Group), the premier provider of e-commerce solutions, today are announcing they have entered into a commercial agreement for ATG to provide Tesco its e-commerce solutions.
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Ydilo, a European leader in voice recognition technologies, has announced that it processed 150 million calls for clients in 2008 using speech-recognition enabled services. The record volume charts the ongoing growth and acceptance of of speech-based systems in today's businesses.
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Confirmit has partnered with Magnetic North to deliver a hosted telephony platform that enables Global 5000 Enterprises and Market Research organisations to reduce the cost of telephone research projects and feedback programs and avoid the need for dialer hardware installation.
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VoiceSage, a specialist provider of interactive voice messaging products, has launched its Alert'r solution, which enables businesses to provide customers with a way to deliver personalised notifications en-masse.
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QPC recently announced three additions to its product range, providing innovative and proven solutions in the key areas of back office management, targeted and effective training to all employees.
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Golley Slater has developed a new and powerful route to new business prospecting success. The service, called Synergy, provides lead generation principles by putting two outbound 'suppliers' head to head in healthy competition.
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