CPP

CPPGroup Plc (CPP) has over 30 years of experience in helping our customers cope with the complexities and anxieties of modern life.  Our award-winning call centres manage thousands of queries each day where our dedicated team help customers to cope and overcome card and mobile phone loss as well as identity fraud.  We are also here to help with home emergencies, legal disputes and even provide access to airport lounges worldwide.

Our customer contact centre operations support 11 million policies across Northern Europe, Southern Europe and Latin America, North America and Asia Pacific and are there to help 24 hours a day, 7 days week.

“Joining the Top 50 Programme will support our core vision of serving the customer to the best of our ability aligned to our common purpose of being a customer-centric organisation," said Jon Bartlett, head of Customer Welfare.

"It allows us to benchmark and challenge ourselves, helping us to strengthen and improve our customer service proposition to one of excellence as standard.

"We listen to our customers to make sure we offer help where it's needed in an ever changing world, at affordable prices. We have a great history of excellence in customer service; indeed our customer satisfaction statistics continue to be consistently high. The fair treatment of customer’s lies at the heart of what we do; it makes good business sense, helping to retain satisfied customers for longer, supports delivery of positive results and improves customer loyalty.

"CPP people go the extra mile for the customer, not resting until outstanding issues have been resolved to the customer’s satisfaction.  We are united in our ambition to provide customers with the kind of experience that will set us apart from our competitors, and that will encourage our customers to renew their policies, to buy more products from us, and to recommend us to others.”