British Gas

"At British Gas we have been quite literally turning ourselves inside out to be first; first for our customers and first for our people. With energy and focus we have been on a journey to make every call a great call and the experience of our customers nothing short of the first class experience they deserve.

"We are proud to have invested in the development of our people and made some significant improvements to the service we give to our customers, but we know this is a journey and we are but part way through.

"We know there is always more we can achieve and we'll do that by continuing to listen to our customers and by learning from some of the best in the business; the Top 50 Call Centres offers us the chance to do both. We have raised the bar high and our customers, our people and those who we benchmark with will let us know if it is high enough!" Ian Cain, Customer Services Director, British Gas

British Gas is the leading supplier of gas and electricity to both domestic and business properties in the UK. We also install and maintain central heating and gas appliances in millions of homes around the country. As a part of the Centrica group, our aim is to drive customer loyalty through exceptional customer service, and market leading propositions.

We have a number of contact centres across the UK, providing service and support to our customers in the domestic energy market, the business market and the home Servicing market. We employee more than 12000 staff in our UK based contact centres, and over 8000 highly trained, Gas Safe registered engineers, handling approximately 28 million customer contacts a year.

We place the customer at the heart of our values, and invest in our staff in order to continuously improve our levels of customer satisfaction. We are constantly looking at new ways to improve the services that we offer. Everything that we do is driven by our desire to deliver high quality products and services, and excellent customer service.