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Professional Planning Forum

12 Baldwyn Gardens
London
W3 6HH
UNITED KINGDOM
0333 123 5960
020 8932 8315
www.planningforum.co.uk
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Online Profile
The Professional Planning Forum is the independent industry body promoting best practice and professionalism in contact centre planning. Our members benefit from our benchmark research, specialist training, accreditation and bespoke support. Our aim is to help every centre develop confident skilled analysts, planners and managers in order to improve the customer journey
Press Releases
14 January 2011
Homeworking: new specialist Best Practice guide
Beat the weather, lower your costs and reward your employees. While homeworking is not a solution for all contact centres, it has never been so easy to evaluate it as an option. This new guide from the Professional Planning Forum is packed full of ideas, examples and solutions, including models...
14 March 2011
Phil Anderson joins Professional Planning Forum
Named as one to watch in a 2010 contact centre Hot List, we are delighted to announce that Phil Anderson has joined our team of contact centre specialists at the Professional Planning Forum.

Phil brings a wealth of experience to the Forum developed during his time at Gold Medal...
13 April 2011
Listening to Customers and Staff – Eight Customer Contact Innovation Award Winners Transform their Operations
London, 13 April 2011
For immediate release

Last night, eight winners gained prestigious innovation awards for outstanding initiatives that transformed their operations both within and beyond the contact centre. The overall winner was Autoglass, with individual category prizes taken by Apex Credit Management Ltd, British Gas, gem, LV=, Portsmouth...
14 April 2011
How bright is the economic outlook? Businesses are divided about the future
A survey covering over one hundred leading customer contact centres shows that a third have not had to make any cost savings in the last year – and half are not expecting any cuts in the coming year, a significant increase in business confidence in the customer contact arena.
...
14 July 2011
Changes at the Top for the Professional Planning Forum
The Professional Planning Forum is announcing a re-structure at the top of their team. Steve Woosey, formerly Membership Director will take on the role of Chief Executive, to lead the drive to professionalise the industry and expand best practice in planning across all customer contact channels.

“Ably supported by...
Product Information - Directory
02 August 2011
Best Practice Guide 2011
Launched at our Customer Contact Planning 2011, our ‘best practice bible’ contains 124 pages of detailed information and is packed with case studies, research, thought...
02 August 2011
Homeworking Best Practice Guide
Homeworking is now proven to be a great solution for some contact centres; but many have yet to adopt or even fully investigate it. This...
02 August 2011
Professional Accreditation
Professional Accreditation is your opportunity to have formal industry recognition for your skills and experience as a contact centre planning professional.

With four accreditation...
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