Recruitment

11 October 2010

Recruiting the new breed of agent, by Paul Cooper

In the second of his series of articles for Call Centre Focus, Paul Cooper offers his top tips for recruiting the new breed of staff member you need to recruit for the new era of customer service.

As the most important issue by far in all successful organisations is people, recruitment is where it starts.

14 July 2010

Don't just say it, believe it

Do you think your staff believe it when you say the company is centred around customer service? They'll only believe it if you walk the walk, says Paul Cooper , and if you don't, you might find your most valuable employees leaving to work at other companies.

25 May 2010

Negotiating the right salary

The recruitment market place is far more bouyant, and good candidates can choose from a variety of offers, says Mark Lightburn.