In the growing world of IP contact centres, remote at-home agents and competitive advantage simply go together. This webinar will give an insight into how you can extend your contact centre beyond the walls of an office to incorporate the most effective resources available to extend your geographic reach, increase customer satisfaction and raise revenue levels. Well also discuss the At-home Agent Advantage and how remote agents average only a 10 per cent attrition rate, are 25 per cent more productive, and cost £11 less per hour to employ. DOWNLOAD NOW |