Consumer technology means your customers have access to information 24 hours a day - and the advent of tablets and smartphones means they are more mobile than ever. If you are not already examining ways to serve these customers, 2012 is the time to look to the future.
This presentation from technology specialists IP Integration and Avaya examines what you need to ensure you are prepared for the next generation of customer. See the presentation here.
About the authors:
AvayaNigel Moulton - Director Product & Solutions Marketing EMEA at Avaya
Nigel Moulton leads the Avaya Product and Solutions Marketing team in EMEA and has previous experience in training, engineering, channel and sales management. He has accumulated over 20 years of experience and held senior roles at D-Link, Cisco Systems and 3Com. Nigel holds a degree in Electrical and Electronic Engineering from Thames Valley University.
IP IntegrationSimon Longhurst - Head of Marketing & Business Development at IP Integration
Simon Longhurst is responsible for all marketing and business development activities at Avaya contact centre experts, IP Integration. He has worked in the communications industry for over 20 years with experience in sales, marketing and channel management that spans technologies from ACD through to multimedia contact centre.
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