PELCCompany: The Partnership of East London Co-operatives (PE
Reference: NC02
Type: 1 year fixed-term contract
Position: Shift supervisor
Location: Ilford, Essex
Salary: £21,816 p.a. pro-rata + unsocial hours allowance
Hours: 35 hours per week
Closing date: 27th January (interviews week commencing 20th February)
Summary
You will have responsibility for the direct supervision and shift-management of a multi-disciplinary team of frontline staff on the call-centre floor.
The service operates over a 24 hour period. You will have responsibility for real-time performance management to ensure key performance indicators are met with reference to operational, clinical and quality targets.
You must have substantial experience of working in a supervisory role within a call centre environment taking inbound/ outbound calls. You must have the ability to work under pressure, deal effectively with difficult people and situations which require tact, excellent communication and interpersonal skills.
Computer literacy is essential. A commitment to flexible working hours within the needs of the service including evening, nights, weekend and bank holiday shifts is required on an internal rotation basis.
To apply
An application pack can be obtained by emailing the following address: hr.recruitment@pelc.nhs.uk please detail which role you are applying for, the reference number, your name and address including postcode. Please note: previous applicants for these jobs need not apply.
Further information
We recognise the potential of a diverse workforce and welcome applications from all sections of the community. PELC provides voluntary membership of the NHS Pension Scheme and please note the post is subject to CRB Check.
About PELC
The Partnership of East London Co-operatives (PELC) Ltd is a not-for-profit organisation. We provide a range of NHS healthcare services including GP out of hours and urgent care services to over 1.1 million patients in the Waltham Forest, Barking & Dagenham, Redbridge, Havering and West Essex areas.
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