PELCCompany: The Partnership of East London Co-operatives (PELC)
Reference: NC03
Position: Operators
Type: Part-time
Location: Ilford, Essex
Salary: £17,317p.a. pro-rata + unsocial hours
Hours: 24 or 30 hours per week
Closing date: 27th January (interviews week commencing 20th February)
Summary
You will be using our advanced decision-making software systems to provide health related information and advice, so with a good background in customer service experience and dealing with customers by phone, you’ll need to be friendly, reassuring and professional in handling a wide range of calls.
You will have the ability to assess the urgency of each call, gather the relevant information quickly, prioritise them, make appropriate decisions and record accurately on our computer systems.
You will need to be a good communicator, computer literate with accurate keyboard skills and able to handle pressure. Knowledge of health matters would be advantageous, although we’ll give you comprehensive training to ensure you deliver a high quality service.
A commitment to flexible working hours within the needs of the service including evening, nights, weekend and bank holiday shifts is required on an internal rotation basis. Vacancies are available on a part-time basis, working a minimum average of 24 hours OR maximum average of 30 hours per week.
To apply
An application pack can be obtained by emailing the following address: hr.recruitment@pelc.nhs.uk please detail which role you are applying for, the reference number, your name and address including postcode. Please note: previous applicants for these jobs need not apply.
Further information
We recognise the potential of a diverse workforce and welcome applications from all sections of the community. PELC also provides voluntary membership of the NHS Pension Scheme. All posts are subject to CRB Checks.
About PELC
The Partnership of East London Co-operatives (PELC) Ltd is a not-for-profit organisation. We provide a range of NHS healthcare services including GP out of hours and urgent care services to over 1.1 million patients in the Waltham Forest, Barking & Dagenham, Redbridge, Havering and West Essex areas.
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