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Delivering A World Class Customer Service

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11 October 2011
15:20 - 16:20
Hear how Sunday Times best small company to work for, Softcat, achieves outstanding levels of employee and customer satisfaction  
 
See the positive impact on your brand delivered by empowered and passionate employees
 
Identify ways to make your systems and tools work smarter for you
 
Discover how thinking outside the box can significantly improve employee engagement
 
Understand the importance that happy customers and satisfied staff have in driving positive customer behaviour

 

Speaker(s):   Doug Fawell,Operations Director,Softcat
Stream:  Future Trends - Sponsored by Siemens