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Hear how the RAC transformed the services they deliver by gathering the "voice of the customers and colleagues"
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How this rich information allows you to be smarter, quicker and more responsive to customers' needs
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Why it is critical to get the right focus and eliminate preconceived ideas before you begin the journey
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See how providing a feedback mechanism to raise and fix problems drives employee engagement and empowerment
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Discover how the right values and behaviours build a customer centric culture resulting in positive financial benefits for a business |
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| Speaker(s): | |
Adrian Crossland,Business Development Manager, Customer & Colleague Experience,RAC
Jo Hale,Head of Sales & Service Contact Centre,RAC
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