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Find out what infrastructure is needed to embed the ethos of an empathetic service style into the organisation
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Discover the key skills to support the implementation of this rebalancing of service style
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Uncover the component elements of an effective customer service strategy
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Examine the role of self-leadership in the delivery of improved customer service
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Gain insights from Heddlu Dyfed Powys Police into delivering customer management beyond the contact centre to front-line operational staff |
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| Speaker(s): | |
Glenn Bracey,Director of Training,Future Vision Training
Gwyn Thomas,Chief Superintendent,Heddlu Dyfed Powys Police
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