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Hear about the challenges Which? faced when developing their call handling strategy
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Discover what can be done at a strategic level to deal with either under forecast or over forecast of call volumes
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How operational plans, processes, and partnership models can be used to support business strategies
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Why developing relationships with internal and external stakeholders and partners is vital in dealing successfully with unpredictable call volumes
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Get practical top tips on what worked and what didn't, and how success was measured and achieved
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