Testimonials

‘Attending CCF European Call Centre Awards was a first for many of our representatives, and they were knocked out with the sheer size of the event and the atmosphere on the night. We were impressed with the way in which it was effectively managed, the venue, which was ideal for such a huge celebration, and the quality of the finalist organisations taking part was amazing. And of course to come away from such an event as winners, and highly commended was just fantastic!’
Assistant Director Customer Services, Northern Counties Housing Association

‘From start to finish the event never failed to impress, from the professionalism of the event itself through to the inspirational achievements of the winners on the night, it was an evening to remember.’
Head of Customer Services, Surrey County Council

‘CCF European Call Centre Awards was an extremely well organised event and gave us all a real opportunity to network in a relaxed environment and share different experiences. The entertainment was great and suited the audience. There were 6 of us that attended this year, including 2 Advisors and we all really enjoyed ourselves. It was really motivational for them and they shared this fantastic experience with their colleagues the following day.’
Membership Contact Centre Manager, The Camping and Caravanning Club

‘The venue for CCF European Call Centre Awards is an excellent choice, the food was great, service superb, as was the location and decor. The band was exceptional and had everybody up on the dance floor from the moment they started playing. We took some clients with us to the event who were ‘Wow'd’ by just how big and professionally organised the event was.’
Contact Centre Manager, Wunderman

‘ECCA has proven to be an excellent event for this company. We are consistently impressed by the quality of the production and, most importantly, the high regard in which the industry holds the event.’
Regional Marketing Communications Manager, Graham Technology

‘It was a great opportunity for industry professionals to dwell on the positive aspects and success stories of life in call centres. I thought ECCA was organised very well, with slick presentations and with a very funny comedian too.’
Head of Contact Centre, Orange, Plymouth

‘This is the second time I have attended CCF European Call Centre Awards and both times I have been so impressed. It is very well organised – the sheer fact that the numbers attending is huge, and yet it happens with a real slickness – from knowing where we are sitting, to having our meal, and then truly enjoying the atmosphere of the event. It truly feels great to be part of it … It is highly motivational for any individual, team and our company to be part of this fantastic event.’
Customer Service Manager, Vodafone

‘The whole process is so well choreographed from sending in your entries, the anticipation of being shortlisted and the pure drama on the night, waiting with baited breath hoping you have won or been commended in your category. ECCA is probably as close to an Oscar ceremony as we would ever get!!!’
Contact Centre Manager, Dudley Borough Council

‘CCF European Call Centre Awards 2008 was thoroughly enjoyed by all that attended from Vangent and Southwark. The venue was a very good choice and the overall running of the event was excellent. Also the way that the attendees were kept in suspense prior to the winner being announced was very well done. Having Frankie Boyle there put a different twist on the evening - overall a well organised event.’
Market Development Manager, Vangent