Who attends the awards?

Previous attendees of the European Call Centre and Customer Service Awards include:

Customer Service/ Call Centre
• Managing Director Client Delivery – The Listening Company
• Head of Customer Sales and Service – Card Protection Plan Ltd
• Head of Customer Contact Services – HMPS Shared Service Centre
• Head of Contact Centre – Home Retail Group
• Managing Director - Sabio
• Head of Customer Contact Centre - Autoglass
• Director of Contact - JobCentrePlus
• Customer Service Director - United Utilities
• Head of Telephone and Contact Centre Strategy - RBS
• Head of Call Centre – Coventry Building Society

Marketing
• Strategy & Performance Manager - United Utilities
• UK Marketing Manager - Aspect
• Head of Marketing - salesforce.com
• Marketing Manager - The Listening Company

Sales
• Sales Director - BSKYB
• Commercial Manager - Randstad Contact Centre Solutions
• Head of Customer Sales & Service - Card Protection Plan Limited
• Sales Support Manager - Arvato Services

Senior call/contact centre and customer management decision-makers who attended the European Call Centre Awards 2010 came from the following companies:

247Customer - Arvato services Germany - Arvato services Poland – Audi – Autoglass - Britvic Soft Drinks – BSKYB – BT - Cable and Wireless - Coventry Building Society – Dell Deutsche Telekom Kundenservice – easyJet – Fujitsu - Holiday Extras - Jaguar UK – JobCentrePlus - Lloyds TSB - London General Insurance (LGI) with the John Lewis Partnership Service Plan Team – Nationwide - Nottinghamshire Police - Scottish Power - Tesco Mobile - Thames Water - The Camping and Caravanning Club - The Royal Bank of Scotland – UCAS - Which?

Plus many more…