Why become a member?

We at Call Centre Focus magazine are all too aware of the many issues facing the call centre industry. So while you’ve been struggling to meet these daily challenges, we’ve been crafting a quiet revolution for the UK call centre industry.

Now in its fourth successful year, The Top 50 Call Centres for Customer Service is an exciting initiative designed to create one benchmark for customer service excellence and transform the public perception of the contact centre industry.

At last, there’s one benchmark for service excellence, determined BY your customers, FOR your customers.

	Reasons to take part If your organisation runs or uses contact and call centres, then there are many benefits in participating in the Top 50 Call Centres for Customer Service.
	How to take part Find out how your call centres can take part in the UK’s biggest, independent benchmarking exercise and become a Top 50 member.
	The benchmarking research reports Every participant receives a detailed report that will help you see how you compare with other contact centres both within your sector and across the best in the industry - along with a ’road map’ with operational recommendations.
	Testimonials & case studies What Top 50 members have to say about the programme
	Previous top performers Congratulations to F&C Investments who were announced as overall top performers in The Top 50 Call Centres for Customer Service 2010
	FAQs All your questions about the Top 50 Call Centres for Customer Service
	The Gala Evening Results of the Top 50 benchmarking exercise are revealed at a Gala Evening where the top ten performers are announced as well as the best performers in each sector