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Forward features 2011/12
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News
Top Stories
17 February 2012
Beware your telephone manners
Six in ten customers will ditch a company for bad telephone customer service, research has revealed.
16 February 2012
Poor communication will alienate customers
Consumers are becoming increasingly jaded as a result of excessive contact from businesses, especially via email.
15 February 2012
Organisations unable to integrate communications channels
New research confirms that multichannel marketing is a high priority in large organisations but there are major barriers to achieving it.
More News
09 February 2012
Savers want increased transparency
08 February 2012
Two out of three consumers switched in 2011
07 February 2012
Popularity of predictive diallers doubles
03 February 2012
UK businesses have one chance to get it right
02 February 2012
Sound environment concerns for contact centre managers
27 January 2012
UK customers are second happiest in Europe
26 January 2012
New contact centre manager appointment at Fusion
25 January 2012
Datapoint launches contact optimised customer service
24 January 2012
Energy companies are worst for customer service
23 January 2012
Deputy PM unveils new Sheffield call centre
19 January 2012
Long-term damage caused by service cutbacks
17 January 2012
Corporate policy making contact centres anti-social
16 January 2012
Businesses warned to stop generic contact
16 January 2012
Capita banks on call centre growth
13 January 2012
Customers prefer web-based peer support
13 January 2012
The end of loyalty?
12 January 2012
Pay performance broken in call centres
09 January 2012
Instant search offers unique customer experience
03 January 2012
Loyal customers demand more than savings
03 January 2012
Businesses 'pay lip service' to social media
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