2008

The top ten and best in sector performers in the elite group of Top 50 members were the highest scoring organisations in the biggest ever mystery shopping exercise of UK call centres, conducted by GfK NOP.

The Top 10 performers from this elite group of 50 members in 2008 were:

1. First Direct
2. Denplan
3. F&C investments
4. Lloyds TSB Insurance
5. Laithwaites
6. Prudential
7. Charles Tyrwhitt
8. ING Direct
9. Specsavers
10. Cambridgeshire County Council

The UK’s best performing call centres by sector in 2008 were:

Retail - Laithwaites
Financial Services & Insurance – First Direct
Telecoms & Utilities – United Utilities
Public Sector – Cambridgeshire County Council
Entertainment, Leisure & Travel – Holiday Extras

For more information about the Top 50 Call Centres for Customer Service, and to find out how to take the next steps, contact Ashley Williamson on 020 7955 3976 or email him at ashley.williamson@ubm.com.