Conference
The Top 50 Call Centres for Customer Service Improvement Conference took place on 29th November 2011
The theme of this year’s Top 50 conference was all about improvement in both your performance and the service you provide to customers. In the four years the Top 50 Call Centres for Customer Service Programme has been running we have seen a four per cent increase in overall scores and a five per cent increase in scores to become a Top 10 organisation. The main beneficiary of these improvements is your customers.
Our Top 50 speakers have all significantly improved in difficult times where budgets are being squeezed across all sectors – from public services to retail, financial services and banking, to utilities.
As a Top 50 member, we know you will want to hear from these organisations who have managed to make such dramatic improvements and learn the secrets of their success. This one day conference provided you with the ideal opportunity to do just this as well as giving you the opportunity to meet face to face with all the members of the Top 50 programme.
It has been designed to provide you with an opportunity to network, share ideas and best practice with each other on how you provide outstanding customer service.
Event details:
Date: 29th November 2011
Venue: Clothworkers' Hall, Dunster Court, Mincing Lane, London, EC3R 7AH
View the full agenda and presentations here.
Take a look at the photos from the day.
Download the conference brochure here.
