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Recruitment

01 February 2012
Call Centre Focus is once again partnering with Hays Contact Centres to gain valuable insight into reward and recognition of contact centre staff. There are two short surveys to fill in, and the more people who complete them, the more valuable the survey will be.

Once all the answers have been collated, we will report on the findings and we will work with Hays to produce the annual salary and benefits guide. We really appreciate you taking the time to fill in the questionnaire.
11 October 2010
In the second of his series of articles for Call Centre Focus, Paul Cooper offers his top tips for recruiting the new breed of staff member you need to recruit for the new era of customer service.

As the most important issue by far in all successful organisations is people, recruitment is where it starts.
14 July 2010
Do you think your staff believe it when you say the company is centred around customer service? They'll only believe it if you walk the walk, says Paul Cooper , and if you don't, you might find your most valuable employees leaving to work at other companies.
25 May 2010
The recruitment market place is far more bouyant, and good candidates can choose from a variety of offers, says Mark Lightburn.