All the latest from the movers and shakers in the contact centre industry:
| Outsourcing specialist Vertex has been appointed by Companies to deliver support and advice to all UK companies via post, telephone and email from its 90-seat contact centre in Cardiff.
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| Outsourced contact centre provider JourneyCall has made Angela Birchall its new support services manager.
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| Consultantcy big-hitter Accenture has entered into an agreement to acquire Neo Metrics Analytics, a Spanish consulting firm specialising in predictive analytics.
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| CRM developer Maximizer has announced the availability of an add-on to its software that will allow users to easily initiate a Skype call with a contact.
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| IT operations specialist Fusion Business Solutions has announced the launch of an integrated new solution for BMC Remedy service desks which has the potential to lower call volumes and significantly improve service desk efficiency.
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| Debt collection firm Client Services has seen productivity among its 800 agents improve following the introduction of Streamlined Collections.
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| Grass Roots is set to deliver a mystery shopping programme across the network of House of Fraser stores.
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| Headset manufacturer Plantronics has released a new wireless headset to replace its best-selling CS60 model.
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| Research firm ORC International has won a renewed contract to provide guest feedback for The Cavendish London hotel.
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| Online baby and nursery retailer Kiddicare is working with marketing specialist Responsys to use email, social media and web channels to market its new product range.
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| Outsourcer Serco has announced that it is the single remaining bidder to operate the health support service Anglia Support Partnership.
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| Multi-channel management expert Eptica has deployed its knowledgebase solution at Dixons Retail.
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| House of Fraser has now made its gift cards available to buy from Argos, Homebase and Morrisons stores across the country.
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| Cisco premier partner ConvergeOne has spoken of the success of its contract with debt restructuring specialist First Step Finance.
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| Oracle’s new enhanced contact centre product offers enterprise marketing capabilities to deliver new business value and cost efficiencies without any help from partners.
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