Join Us Linked In Twitter

Resource centre

Welcome to the Call Centre Focus resource centre. In this section, you will find a library of whitepapers, on-demand webinars, an archive of all Call Centre Focus articles, a calendar of upcoming industry events, and Call Centre Focus TV – our very own YouTube channel. 


Whitepapers

01 November 2011

During an economic slowdown, customer service managers need to take a close look at their contact center operations to find ways to reduce costs while maintaining high levels of customer support.

 Check out the whitepaper library for more

Webinars

21 December 2011

Consumer technology means your customers have access to information 24 hours a day - and the advent of tablets and smartphones means they are more mobile than ever. This exclusive webinar from Call Centre Focus and technology specialists IP Integration and Avaya will examine what you need to ensure you are prepared for the next generation of customer.

 Download more on-demand webinars


Article archive

Search the callcentre.co.uk archive. Simply select the area of expertise you are looking for and click the search button for a full list of articles available on that topic.

Article Type  

Events calendar

Managing a customer service operation can be tough and it’s important to meet with industry peers, discuss hot topics and share ideas. While it can be difficult to get out to industry events, they can be an invaluable opportunity to learn about new strategies. Take a look at our pick of the best call centre and customer service events happening this year


Call Centre Focus TV

Welcome to the Call Centre Focus TV. Here you will find interviews with top industry figures, videos of events and award ceremonies, as well as educational content from thought-leaders and fellow professionals. If you would like to feature in a video on Call Centre Focus TV, or have any suggestions for new content, please email Claudia with your ideas.